Lujo Hotel Bodrum

Отель классный, тут красиво, вкусно , стильно. Есть к чему стремиться в плане улучшения качества сервиса, чтобы реже ломались эскалаторы, но в целом все стараются, все нам нравится.

Firstly my biggest thank you JA Alina&JA Marina. They was such a help on this trip. And the girls made our stay on LuJo exeptional. We was so lucky. Secondly food was perfect. Especially in Gaia. Service in Gaia also was so good. Breakfast….most delicious egg benedicts The nature, I have no words how it is beautiful everywear. Every body was very nice and helpful. Service was very good. And it is not my first stay in Turkey , it was 12. So I can compare with maxx royals, Regnum Carya, Cullinan and others. And I can say it is very very good hotel overall. I totally would come back again.

I would urge anyone considering Lujo Hotel Bodrum to think twice before spending their hard-earned money. What my pregnant wife and I endured was not just disappointing, it was exploitative and utterly unacceptable by any standard, let alone one that claims to be five-star. I feel compelled to share what was, without a doubt, the worst hotel experience I have ever endured. At first, we were impressed by the hotels views and facilities. We arrived at the hotel early and exhausted from a very early flight. Once in the room, we attempted to rest, only to find that the bed creaked so loudly with the slightest movement that napping was nearly impossible. We brushed it off, assuming the hotel would address the issue. Later that night, after returning from dinner around 11:45 PM, we discovered our key card no longer worked. We were stranded outside our room, and since the property is spread across steep terrain, we had to wait multiple times for buggies or else walk up through three different escalators and one elevator to get to the lobby, a delay made significantly more stressful by the fact that my wife is pregnant. After several trips back and forth, failed key replacements, and being escorted by security and a technician, none of the master key cards worked. We waited over 90 minutes in the lobby, during which time my wife (exhausted) laid down on a couch only to have a cockroach crawl onto her. The staff were indifferent, offered no alternative room, and made no effort to even accommodate. After nearly two hours (1:41 AM) the room was finally opened. No one followed up the next day. No compensation, no check-in by the general manager, nothing. Only after insisting that someone come to hear our concerns did our assigned “Joy Host” visit our room. She was shocked at the bed’s condition, mentioning how can someone sleep on this and promised to send maintenance to fix it. Indeed, we had people in and out of our room throughout the day, four separate visits just to deal with maintenance issues. Not exactly what one expects on a relaxing holiday. Our room’s window, to which we could directly access the pool, would constantly keep locking me out, so then I tried to keep it open during my smoke breaks and then the window would not shut. We called in maintenance yet again, and they came and temporarily fixed it. That evening, the AC malfunctioned repeatedly, leaving me drenched in sweat and waking me up several times during the night. I could not call in maintenance because my wife had finally slept. 4 AM I go out for a smoke and close the window thinking that it’s fixed, only to get locked outside while my wife is sleeping. I had to wake a pregnant woman up… Despite all of this, lost sleep, countless disruptions, unhygienic environment, and a completely unresponsive management, no form of compensation was even offered. When we raised this upon checkout, we were told a manager would review the case. Eventually, we were informed by one of the assis