Agape Hotel AA Hotels

The excellent hotel to consider for your nice stay in Milan. Calm and clean. The staff is very friendly and helpful.

in reception molto cordiali, posizione perfetta per chi viaggia con i mezzi. camera molto piccola ma accogliente e pulita

여자직원분은 친절하시지만 영어를 잘 못하시는 분이시면 의사소통을 하기 조금 어려울 수도 있습니다. 방은 매우 쾌적하고 화장실도 깔끔했습니다. 호텔 역 주변에 아무것도 없는 것이 조금 아쉬웠지만 역이랑도 가까워서 짐을 옮기기가 매우 수월하고 좋습니다.

酒店很乾凈，服務很好，謝謝你們

The hotel is great. The room, bathroom and breakfast were all great. The staff was very kind and helpful. It is very close to the Metro stop, green line M2. In 10 minutes in the city center. Very clean and peaceful. Very rich breakfast comparing to Italian hotels. Would come back!

WORST HOTEL EVER. If I can give them a 0 I would. I arrived and only could stay less than 2 hrs . Thats how horrible the experience was . From the moment me annd my three guests arrived, the female reception not only had wierd body language but spoke to us in a rude manner. It was almost like there was some sort of racial bias. I knew from that moment that everything would go downhill. She provided me with one card for a room with 3 guest and didn't even tell me where the room was. I had to ask her for an additional card and the room location. She asked for my credit card for mini bar hold. This was the first time throughout my euro trip that this was asked. We went to our room which was the size of a shoe box. Not kidding a shoebox is even respectful, we could not move. Upon inspection, there was a broken morror, issues with the restroom, and chipped paint and cracks around. I immediately took photos to show her because after our interaction I didn't want to be charged for anything I didnt cause or use. She acted shocked( keep in mind of this for later. She did nothing about it then. I went back to the room and took my guest to walk outside and stroll and immediately we felt uncomfortable at the surrounding. Another male receptionist had arrive and we related the issue about the size of the room and more to him and he stated that there was nothing available and that we wound have to wait till tomorrow for when a manager came. Now mind you, I had already looked up rooms on the hotel website and they did have availability but I said nothing. He hd even recommended that we get breakfast outside because the hotel breakfast was very pricey. I continued my search online where I came upon a review from a guest from about a day prior who experienced something similar to what I was going through and that's when I realized we were being played for a fool. Immediately we decided to leave. That was where he'll broke loose. The receptionist said there was nothing he could do about it. He said management would be there in the morning and they would deal with it. That he would check me out early. I asked for contact info and he gave me an email address that was nonfunctioning. I knew this because I had emails from weeks leading up to my reservation asking for info about Breakfast and more. He didn't give me a number for corporate or management. The hotel number I had called serval times no one answers or they hang up on you. My guest and I had to find a last minute accomodation at almost midnight and spend TWICE AS MUCH money to be able to sleep the night. I was supposed to be there for 5 days and I could not do it. I reached out for refunds and no one answered my calls or emails. My credit card company couldnt help. Overall his experience has been the worst in all of Italy. Unwelcoming. Unresourceful . RACIST. Uniformed. worst of all they are keeping my hard earned money for me not even staying there for the 5 days. THIEVES. DO NOT...I REPEAT DO NOT STAY HERE