The Westin Palace, Milan

One of thr Best service from Marriott hotels that we visit. Reception is helpful and concierge is caring. Must guard surrounding with security to avoid any negative experience

Venue is great, very near Milan Centrale. Room service is fast, every staff was helpful in different ways.

Good location close to republicca metro station but toothbrush was not ready in my room; and the toothbrush was malfunctioning. Other than that it was ok overall.

1. The room I was given was totally off from what I booked.  Thank you to the patient front desk staff,  the issue was resolved after 2 rounds of changes. However the room was not as new as shown in the trip.com picture which I booked the room from.  Compared to Korea, it was really a disappointment  2.  Toilet bowl was shaky and took 2 days for hotel to fix it and by then we were about to leave. 3.  Stains were found in bedsheet and our towels. 4. On our last night stay, we wanted to have a drink at the lounge..we were told due to a private event we need to pay a surcharge of 20euro each if we wanted to be seated in.. as hotel guests I don't think this is acceptable.  After much waiting, then we were told we could have our drink at an alternative lounge but why didn't we being told from the start? The alternative place was at the hotel lobby with little attention given and I got to take the menu myself to my seat! Is that something to be expected from a 5 star hotel like Westin?

Amazing，always love this hotel with fantastic service and environment

It is well located but hotel looks abit aged. Otherwise it's a generally functional hotel. Price a little high though.