21 House of Stories Navigli

This is our second time to visit. We love the hotel,,,, However,,,,rooftop pool is the main dynamic of the hotel,,,however the night we stayed,,,without any prior nottice,,,,was used for a private party and we could not use after 17;30. Isn’t this no service to guest?!

Great location and friendly staff, but disappointing stay overall We recently stayed at this hotel and while there were some positives, unfortunately the overall experience was disappointing. Pros: The staff were friendly and welcoming, which we really appreciated. The location is excellent, close to key attractions and easy to get around. The hotel was clean and had nice decor, making a good first impression. Cons: The noise levels from the area was unexpected. Loud music played until the early hours, making it very difficult to sleep. The lights in our room kept switching on and off during the night, which was disruptive and unsettling. The breakfast was disappointing—the meat and scrambled eggs were cold, which was off-putting and not what we expected.

Good format, structure and location for those looking for accommodation in the study city. Clean, with snacks and mini bar included. To review the approach to the customer in reception reception (a little flexibility) and readiness in solving problems.