Kasr-I Nehroz Hotel

We had a reservation at this hotel from September 21 to 24 for a group of five for two rooms through a family friend .I had two brothers that had stayed at this hotel previously,and they had good memories,also I would consider hotel owners family a household name. We checked into the hotel the first day and went around town for sightseeing and came back after 10:30 pm.The air conditioners for both rooms weren't working and it was too hot also there were lots of mosquitoes , It was a terrible night.In the morning I called the service and a guy came to check,he said he would get a technician and we went around town thinking the problem would be solved. .We came back at night the AC's for both room were still not working.I asked the guy to give us another rooms with working air conditioners. He called some people and told him the problem and person on the other line told the employee that he can't change the rooms and said that rooms were not the same categories my rooms were a higher category.I told him that doesn't matter all I needed was room with working air conditioner.He said we should stay at same rooms one more night .I told him I can't and wanted to leave he said it's up to us .Even thought we stayed only one night they charged us two full nights and said we passed check out time. We left the hotel and looked to find another one with two rooms for two nights, and find another hotel. It might be a good hotel and I am not comfortable writing this because of our mutual friend but we had a terrible experience.

We booked a room for 2 nights 31.12.21-02.01.22 and were given room 109. Once we entered the room it was freezing, they said the room had been empty for the last week and it will warm up shortly. We opened the TV we had sound but no screen to show the display. Went to the reception the guy said all rooms are booked and that they were gonna find a solution.So l have a cold room no TV so lets chill on my phone but *** no service, tried to connect to the wifi again *** no signal from the router. Without having breakfast which l guess was included we left the hotel although we had another night paid. I dunno how this hotel got this high rating which fooled me going, so trust my review with pictures l included and don't be fooled by the high rates which still can't understand who gave a such good review.

Midyat'da Yakışır Muhteşem Bir Otel, Tabi Bu Oteli daha güzel ve keyifli Hale getiren Değerli Dostum, Kardeşim Abdullah Çimen be ve Ekibine Teşekkürlerimizi sunuyoruz, Otele girişte karşılama, Odaların Temizliği, Servis, ve yemekler hepsi gerçekten çok Başarılılar, Başta Otel Genel Müdürü olmak üzere Tüme Emekçi Arkadaşlara Ayrı Ayrı Teşekkür ediyoruz 🫶🫶🫶

14 Mayıs 2022 akşam üzeri 11 kişilik grup olarak önceden tur firmasının rezervasyonu ile 20:30 da giriş yaptık,tek kalıyorum üst katlardan oda istedim yanında teras olmasından tedirgin olduğumu belirtmeme rağmen ,oturulup birşeyler içilen zeminde avludan oda verdiler ,odanın pencereside başka bir avluya bakıyordu,pencereden çık öyle bir İtiraz edince resepsiyondaki genç sesini yükseltip başka otele gidin o zaman dedi.Çok seviyesiz,saygısız ve küstahtı.Diğer grupdaki arkadaşların odaları da çok bakımsız kötü durumdaymış.Tur olarak gelenlere bu şekilde davranıyorlar.

Oda içi çok soğuktu. Klimaların bozuk olduğu ücret alındıktan sonra söylendi. Çalışanlar iyi niyetliydi, fakat kendi önünü ısıtamayan bir ufo koydular. Tabiki yetmedi. Çakma bir radyatör koydular , o da kendi kendini bile zor ısıtıyordu. Duş bile alamadık. Gece odanın içinde sağuk ruzgarlar esiyordu. Sabah kahvaltıda domates salatalık bir iki çeşit peynir ve yumurta vardı. 2500 tl odedik. Sanırım kış sezonu diye umursanmadık. Booking . com’dan nasıl bukadar yuksek puan almışlar hayret. Kesinlikle önermiyorum.