Home2 Suites by Hilton Midland East

I have multiple people staying at the Home2 Suites by Hilton on Big Springs and working with their sales department (Kristen Owen) has been so amazing. She has been so kind and accommodating! Even when I've called the main desk, I've received nothing but friendly and courteous customer service. I highly recommend staying at Home2 Suites on Big Springs.

I’m staying here for work it’s really nice u get everything u need for a good room it was good service from Karen by the way and it’s a pretty quiet place and really nice people are there they have a good cleaning service

My coworker and I were working an event in downtown Midland, but wanted to stay at a Hilton property that had a decent review, so we chose this location. It was a straight 10 minute shot to get downtown, so it wasn’t a bad drive for us at all. The hotel was decent. The room was a typical Home 2, with large rooms and this one was nice and bright with natural sunlight, with a large bathroom with walk in shower. Breakfast was okay. I’d love to see them offer more allergen friendly options. The last night of our stay, I about lost my mind with noise. A room somewhere around me (it sounded like it was next to me or the room under me) had small kids in it that sounded like they were unsupervised. This went on from 10pm until almost 3am. Literal slamming of all the drawers in the room, screaming, running around. I finally called at 1am and nothing was done about it. I was there for work and to be kept up all night by noise was extremely frustrating. I heard other people in the other surrounding rooms banging on the walls, yelling at them to shut up, so I know I wasn’t the only person going crazy. I asked the next morning at breakfast and they said they got a few calls, but nothing else was said. I travel frequently and that was the only time I’ve ever called to complain about noise, and I can’t understand how they weren’t able to determine which room it was and do something about it. It made for a long work and travel day the next day, that’s for sure!

We traveled six hours to attend the funeral of a relative who lived in Midland. Upon learning of the circumstances of our visit, the team was very compassionate, caring and professional. We even had to call after we arrived home to address a need and the team members were very accommodating. IF there is one thing I would change, it would be stronger water pressure in the bathroom shower. ( I like really strong water pressure). When travel takes me back to Midland, I will definitely book a room at this Home2Away location. There are two Home2Away properties.