Villa Estera - Hotel & Restauracja

We stayed with our family in 2 rooms. I won't say anything about the inflated price during the Taylor Swift concert. The only good things I can say are the manager's quick response to comments, normal air conditioning and normal exhaust fan in the bathroom. Now about the unpleasant moments: - the rooms are terribly dirty, I had to wash the floor myself to achieve real cleanliness (I am attaching a photo of the dirt and changing the water 4 times after the dirty floor and all surfaces), - the pillows are terribly uncomfortable, - the sofa for the child is a complete nightmare, old, uncomfortable, in holes, dirty, I had to sleep on it myself so as not to injure my little son, - the third sheet they brought was short and torn (photo) but then they actually changed it, - in a 4* room there is not even a simple kettle, let alone the most basic coffee machine, - the doors in the rooms are all sagging, with a gap between the opening of 1 cm, which does not provide sound insulation, all it sounds like a hostel, - there is no secluded place on the street near the hotel, not even a basic bench where you can sit down, only a gravel area, it is extremely uncomfortable, - they forgot their blanket in the room, no one from the hotel even called or wrote about it, - the prices in the restaurant are unrealistically high, as for the suburbs (this is not the center of Warsaw), - the most unpleasant thing is the direct short-changing in the bar and restaurant, as it turned out later when checking the prices on the menu, the bartender (who is also the manager) simply stupidly short-changed us twice by about 10% of the order without presenting a preliminary bill, but simply naming the amount to be paid, this became clear upon departure on Sunday, when none of the senior staff was there, of course place, it was extremely unpleasant... Be careful and ask for a preliminary receipt when paying. Conclusion: the hotel does not correspond to the declared 4* level and is not worth the money requested!

Found the staff to be very helpful ! Always asking if there is anything I need. Really really nice people !

Too much for partys till late night, too little attention for hotel guests. They never do the bed, no shower cleaning.

The beds were old, uncomfortable and it was impossible to have a good night sleep.

Ikke ok og ingen varme selvom vejret var koldt Reserverede et deluxe værelse. Det var meget småt og man kunne næsten ikke gå rundt. Måtte flytte bord og stol for at komme til skab. Skiftede værelse efter en nat til et lidt større. Her manglede der køleskab, hvilket de godt vidste. Sådan noget skal bare være ok. Der var ikke sæbe i holderen i badet de næste 2 dage. Værelset var mega koldt og uden varme, selvom det kun var 10 - 12 grader udenfor. De var ikke sæson for at tænde for varmen endnu svarede de. Det kan man ikke byde gæster. Jeg ved ikke hvad de får deres 4* for, hvilket var det der lokkede.