Four Points by Sheraton Miami Airport

I booked a room in the morning. After 20 minutes I found out the days are wrong, then contacted with them to change 3 days stay to two days. They refused. I don’t understand what they gonna lose in 30 minutes, but I lost $200. It’s very unfriendly to an old customer.

Staff is very nice, location is wonderful, hotel is comfortable clean and beautiful, breakfast is fantastic, the only disappointing thing is that the shuttle bus was not a reliable transportation, I arrived with my 93 years old mom from a domestic flight. we were waiting the bus for 30 minutes at the designated place just to see it pass by since the driver didn’t even tried to stop then it took us another 30 minutes to find a taxi due to airport yellow cabs don’t take 10 minutes trip like this one si, the taxi’s dispatcher had to call a blue taxi for us. It would be great if the driver could stop at the designated site and wait like other buses do, maybe the driver look for a waving hand but it is not the case since the bus is not identificable from the front side.

This was my second time, service was Excellent, the staff made you feel very welcome and they assisted you in making your stay seamless. Even when the fire alarm went off at 3 in the morning. Food was great. Very safe for someone on their own.

Good , clean , will try again if with 2nd chance

The room was immaculate! I can’t emphasize in words how I enjoyed myself! My Husband and I will be back soon. GRADE A

The hotel was nice, clean, and smell good. Free breakfast was a nice touch. I only problem I was the cleaning staff came in my room without knocking. They claimed I clock out at 3am but was not true.

Nice room very clean my service and a great location

They don’t clean the room.

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