Global Luxury Suites at Monte Carlo

Me and my wife checked in to the Monte Carlos property in Miami Beach Fl on Mother's Day 5/12/24. We loved the unit. We proceeded to get unpacked then left to get something to eat. grocery shop etc... Later on that night we noticed that the room was a little warm so I hopped up and adjusted the thermostat and attempted to go back to sleep. The room did get any cooler. My wife and I tossed and turned all night. So the next morning 5/13/24 (Which was my 13th wedding anniversary) I called customer service and told the Ac was not working. The first call no one came so I Called again about 1 1/2 hour later and this time someone came. I let the guy in he looked at the unit and set an industrial fan in front of the unit for a couple hours then the guy came back and got the fan. He didn't speak good English but he used his phone as a translator. He told me that the unit needed a part so he will be back tomorrow with the part and another technician. So on my 13th wedding anniversary my wife and I didn't have any AC and this night was even hotter. We walked down to the front desk in middle of the night because we could not sleep. The guy at the front desk told us that they only do check in's and check out's but he did attempt to make some calls to help us which was unsuccessful . So no Ac, they couldn't even give us a fan and they didn't have any rooms available that they could switch us to. 5/14/24 around noon The guy and the new tech repaired the unit. We checked out on 5/15/25. Since then I have made multiple calls to customers for a refund, they told us the billing department handles the refunds and connected us to billing. I explained me and my wife experience and he told a tech came on 5/13/24 and no one let him in which was untrue because I let the tech in twice on that date. They refused me a refund and I couldn't believe this. Such bad business to have such beautiful properties.

I ended up not staying at the hotel but I need the world to know what type of property you’re dealing with. I booked a non-refundable rate - yes I am at fault, but a few days before my travel I fell sick and just the day before I travel I found out I have cancer. Notified the hotel immediately about my condition and ask for their compassion, either with a refund or the possibility of voucher to use at another time, assuming I’ll get better or someone from my family can go… hotel basically told me it’s my problem because it’s a non-refundable rate… I have stayed in this property before and came back… and this is how they treat customers

Cat pee unit and the by far worst management company you could possibly imagine. Do not book with Global Luxury Suites. I don't usually leave revues but this was the worst experience I have ever had with any management company. If I could I would give this company a negation star rating. Global Luxury Suites tried multiple times to have us sign a contract agreeing the full balance was still due after payment had already been received by Global Luxury Suites in full. Then Global Luxury Suites left my family on the street, out in front of the building, after dark for two hours past the agreed check in time. After allowing us to finally check in at 6:00PM the unit we were provided made us want to vomit. It had a strong, awful, cat pee issue and major cat dander issues. My daughter has cat allergies. Not only did my entire family have to deal with sleeping in a bad and couch drenched in cat cat pee my daughter had to deal with awful allergy issues for the entire vacation. All this for a unit that explicitly should have been a "no pets" unit per our reservation. What a wonderful, relaxing, peaceful vacation. The best part was Global Luxury Suites refused to do anything to acknowledge, correct, or take responsibility for any of their multiple issues. Even after multiple calls with Global Luxury Suites they refused to do anything to make up for the complete vacation train wreck they caused my family. The costumer service provided by Global Luxury Suites is not just non existent it is a complete culture of disrespect. Do yourself a favor and book with anyone except for Global Luxury Suites.

We liked the two apartments we rented, liked the pools and beach. Great for (grand)kids However, when after 4 nights we ran out of toilet paper and called the 800 number we were told "your rate only gets you two toilet rolls, not more"???? Given how we paid $560+ for five nights that seemed like pretty stupid management philosophy. Not being vindictive, we bought pack of four rolls and left two as donation to the company

Ho soggiornato qualche giorno al rientro dei parchi di Orlando in questo complesso prima di rientrare in Italia. Ho trovato la casa funzionale e spaziosa. Comodo il parcheggio interno. La vista sull'oceano dal 15° piano era veramente piacevole. Molto comoda anche la piscina e la vicinanza di vari negozi limitrofi. Uscendo dal retro del complesso si esce direttamente sulla passeggiata di Miami beach e a 10 mt si arriva direttamente in spiaggia.

Tout simplement parfait notre appartement fait 75m2. Il y a deux piscines et une plage avec des transats réservés aux clients de l’hôtel. Un voiturier est là pour vous accueillir et garer votre voiture. L’hôtel est équipé d’une salle de sport et d’une salle de repos avec billard

Sinceramente sono rimasto poco soddisfatto, innanzitutto avevamo più volte avvisato la struttura che io e mia madre saremo arrivati un po’ prima rispetto al titolare della prenotazione che era mio fratello, poiché venivamo da posti diversi, e avevamo chiesto se nel frattempo, a partire dalle 4 che è l’orario del check in (già troppo tardi) potessimo avere l’appartamento perché mio fratello non sarebbe arrivato prima delle cinque. Invece ci hanno fatto aspettare il titolare della prenotazione e siamo stati li scomodi, potendo lasciare i bagagli presso di loro a pagamento, in una stanzina adiacente alla reception che per la maggior parte del tempo è stata anche con la porta spalancata invece che chiusa a chiave. L’appartamento presentava diversi problemi che nonostante fossero stati segnalati subito, non sono MAI stati risolti, come l’intera anta dell’armadio che si era completamente staccata dai cardini, una padella rotta (almeno quella è stata lasciata nuova fuori dalla porta), la cassaforte chiusa e quindi inutilizzabile e altro ancora. Al momento de check in si sono dimenticati di darci i dati della password e siamo dovuti scendere nuovamente per chiederli. Lati positivi la spiaggia abbastanza comoda e le piscine. Sinceramente non ci tornerei soprattutto per quello che si paga