Gæstebruger
13. maj 2025
Phenomenal stay at the Andaz. The staff made the experience unforgettable. We were one the first people to stay here as they finished up the hotel and had a soft opening. Celebration: Osman, Brandon, Dia, Andres, Johnny, Bryant, Javier, Delvis, Hector, Hunter, Johnathan. Give them all raises! They were so kind in every interaction. Brought gifts and food to our room that we had delivered. Very quick to respond to texts. Maintenance was quick to fix issues. Room was beautiful. Valet opened every door for us, even ran one time. Pool attendants were on top of it. Great lunch, breakfast, and bar. Didn’t get to try dinner. They even helped us find excursions. Opportunities to improve: these were few compared to the wins they had. elevator 4 kept shaking and making scratching sounds. Water temperature varied a lot, changed temperature and shower didn’t heat up last day. Missed not having cast available on the tv but that wasn’t a big deal. Excited to come back when things are fully opened!
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