Crowne Plaza South Beach - Z Ocean Hotel

My experience was terrible. I had to switch rooms because the hot tub was not working. I was moved to another room and the jacuzzi was also not working and was very unclean. when we called to complain about it the gentlemen at the front desk was rude and hung up on my husband

I loved the location and the staff on property was friendly! The bed was comfortable and the towels were great. I could tell that when this hotel was first built, it was amazing. Unfortunately, our hot tub did not work and we were very disappointed because we booked that room for the hot tub. We had to sign a wavier at check in stating that staff would be called to turn the hot tub on and off and we did call to have it filled and turned on when we entered the room. After spending 40 minutes cleaning the tub and filling it, the staff could not get it running and we were told they would contact the maintenance department. Then we got a call from the front desk stating that the man who checked us in was newly employed and he didn't know that the hot tubs recently no longer work in any of the rooms and they are now called Roman Tubs. We booked this room a year ago and it was advertised as working hot tub. I even watched videos of it and it looked amazing.We spoke to another front desk person the next morning and we stated how upset we were that we booked this particular room because we wanted a hot tub and she told us that she was not management, but she would let management know and that someone would call us. I gave her my cell phone number and no one ever contacted me. This sent a message to us that the management just didn't care and that is not acceptable. Unfortunately, we won't be returning to this hotel. It needs to be updated and we didn't get what we paid for.

Let’s start with the good. Wonderful staff, very accommodating, amazing food, pool area is fantastic and great accommodation. Not so good. My husband stepped on a shard of glass in our room outside area that had a sunken Jacuzzi. One of the front desk ladies told us all sunken Jacuzzis were not working and jets had been turned off. When chatting with other guests around the pool that was not the case. It would just have been nice if they told us the truth.

The staff at Z-Ocean made sure me and my wife was accommodated very well for our Honeymoon during the Mother’s Day weekend. We most definitely will be returning back in the near future.

Fantastic big rooms with balcony. plenty of room for 3. great facilities & friendly helpful staff. the pool was lovey after a hot day sightseeing. breakfast at Front porch cafe was great. lots of options.

Sorry hotel personnel don’t even understand English OR Spanish and we speak both. Terrible experience. The morning manager is so unprofessional he denied a price match of a room to extend our stay and the next manger gave us a suite.funny.

Bad rooms not updated toilet didnt work hot tub very old water wasnt cold the whole room needed to be updated that was the worst room i ever stayed in

If you notice that plaques on the wall are dated for 2008 and 2010. Which is over 10 years ago. The property looks like something that would be nice 14 years ago. But I’m 2024 these rooms and the facility need to be updated, even down to the decor. The floors were clammy in our room. I will say the bedding was clean and that seemed to be more of a priority for the cleaning staff (which is not a bad thing). However the rest of the room just didn’t seem clean. I wiped down with a lysol wipe in the bathroom and sink area. There was plenty of dirt and grime. The location is right at the beach. However, that’s probably the only good thing about the hotel….the staff also were helpful when needed.

Overall the hotel needs updating. Paid for a suite with a hot tub and jets didn’t work. One member of the front desk staff is very rude and talks down to everyone. The restaurant and the bar staff are great. We probably wouldn’t stay here next year when we visit.