Z Ocean Hotel, Classico A Sonesta Collection

Terrible experience. It is very old hotel with zero maintenance. Bathroom fixtures are broken. Door has no number to identify room. Dirty filthy reception. Very shabby crowd. Never recommend this hotel. All false promotional on websites.

Struttura malridotta !

Paid Extra just for the private hot tub. A little bumbed due to the fact that their hot tubs dont use jets anymore since COVID-19.

BEWARE- Please read before booking here. I travel alot. This experience was no way near what I paid for. I was reluctant to pay $1200 for 2 nights plus $100 for parking for 2 nights. I have never given a poor review. There are not words to describe our experience...it was THAT bad. :( 1.The phone didnt work. We had to go down from the top floor many times to ask for help. Only 1 elevator worked. 2. The hot tub was unusable. Chunks of the tub itself were missing. 3. The toilet had no water in the bowl or tank. Maintenance came 2 times. Did not fix it. We had to pour water from the sink using the garbage can each time. We tried making sure thatvwe used the restroom elsewhere when we could. 4. Lights didnt work on the deck outside. 2 lights didnt work inside. Room was dim. Maintenance couldnt fix. 5. Our shower tile seat was cracked looking as if it would fall. Soap scum built up from previous users. Used personal item dried, pushed into the corner. 6. Hair in the "clean sheets". They were not changed. 7. Air conditioner rattled all night. Fan was stuck on. 8. My package included free breakfast. The person at the desk, Very nice person, Stated there was no breakfast at their location. 9. Dirty on counters, cabinets had finger prints everywhere from dirty hands. I can overlook things, but this was too much. We avoided the room as much as possible and slept in our clothes. I have called and left messages for management with no response.

The property is very outdated. The air-conditioning turns off at night. While the staff was professional, I would not recommend this hotel to others.

It was a room for rent hotel itself needs renovation offers no breakfast or food but it’s restaurants around the property so location is a plus plus hot tub isn’t working but still being billed for it no gym no pool everything needs fixing only offers a room beach located across street and hotel fee included beach chair and umbrella that’s a plus that’s it that’s all. Oh and offered early check in no late check outs though.