Gæstebruger
31. december 2021
If I could leave a negative star, I would. I asked the receptionist if the room was the same as the pictures, she assured me, “the pictures don’t lie.” When I checked in, I arrived to the room, it smelled rancid, I would have to add water to the jacquzi on the pato which looked like it was falling apart. The doors to the patio were falling down. There were holes behind a black trash bag hanging over a open door with a mirror in front of it. There were live cables with sparks hanging out of the wall were the lamp next to the bed had fallen. I asked the receptionist to cancel my reservation and left immediately without using or touching anything. She refused. This room was NOT ready to be rented. I will be filing a formal complaint with the tourism secretary for Mexico City. The security guard later told me that the positive reviews were paid reviews. DO NOT STAY HERE.
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