Maria Condesa

Very nice location near restaurants and easy to walk around. The front desk was nice, but there were some issues with the hot water and they didn't seem to understand. So we had to shower in a different room. The rooftop breakfast each day was really nice.

Very good and clean experience

The staff were lovely and we appreciated how spacious our room was as well as our private sauna. We used it every night! The biggest detractor was the loud music from the bar downstairs. The room was advertised as soundproof but we didn’t find that to be the case. That being said - I think we would stay here again - the neighbourhood cannot be beat!

Definitely not a 4 star hotel as advertised! The hotel has seen better days. We stayed in room 301. Rust lined the bathroom windowsills, and if you opened the window you were greeted with a very dirty AC unit covered in pigeon droppings. The room was old and dingy, one nightlight did not work. I found spots of blood on one of the pillows. We thought that we were feeling mini earthquakes but checked online and there weren't any reports then realized the building shook every time a truck rolled by. Kinda scary infrastructure. The terrace was closed for construction so hopefully their renovation will do them some good. Customer service was the worst. Being a platinum member, I specifically booked a "VIP" Access room on Orbitz since I had a red eye flight. I messaged the property a week ahead to request an early check if possible. No response. We arrived and ZERO accommodation was made for an early check in but she did tell me (via Google translate) I could could email or WhatsApp them to see if my room was ready and if so the charge would be $400 pesos. It's supposed to be complimentary as a Platinum VIP, but I didn't even go there since it didn't seem like the room would be ready anyway. There was no attempt to even check us into the system and when I returned at 3:15pm, that's when they asked for a security deposit, etc. Inefficient. Another had her boyfriend/friends hanging out in the lobby every evening we arrived. I'm befuddled by the good reviews.

Property is quite noisy at all hours and the bathrooms have a moldy old smell with no exhaust fan. Clean and great location but other than the noise it was a solid 7.

Very nice. Quaint. Love the location. Good restaurants all around it. My only complaint is that I asked for late check out the night before and they agreed to an extra half hour only. Then they still called me at the regular checkout time to remind me to check out.