Bessemer Hotel

Unfortunately I’m having to right this review as the problem was not resolved after multiple contact with the hotel. At 4 in the morning I felt itchy under my arm ( thankfully I turned on the light to check what was the cause… infestation of bed bugs!!!! I called reception immediately and they promptly moved me to the next room, however all we could hear was noise from the previous room, obviously they were moving the furniture around to asses the situation. Already feeling uncomfortable with what later I found to be multiple bites on me and my partner we could not settle as constant noise till around 7:30 in the morning. I was given no alternative option, no refund, nothing. I got a light sorry when I went to hand my key card in. I’ve been in contact multiple times, I’ve not been rude I’ve been extremely calm considering this awful experience. I didn’t want to do this review as I wanted to give the hotel a chance to resolve this however there has been no contact made whatsoever. If by 24 hours I’m contacted either through *********** or on trip advisor with a solution to this then I will happy delete this review.

On a positive note the staff were friendly, helpful and polite. However, the room was so cold as the radiator hadn’t been put on The bed was lumpy and not comfortable. We were kept awake by someone in the room above pacing up and down whilst on the phone and the floorboards creaked Sadly, the hotel is in need of updating . It looks dated and shabby. Ending on a positive it was really clean, sheets bathroom etc It’s just a bit sad as I stayed there a few years ago and it was much better

I would rather stay in a shelter than here! the beds are falling apart, the mattresses are very uncomfortable the springs are awful, the floors are sticky and very stained, everything was very dated like from a 3rd hand shop and to top it off we had BEDBUGS!! We left at 2am with no with no where to go we had to sleep in the car! There was no apology from the night staff we were just told to write a note down for the morning staff…. The supervisor was very helpful in the morning with regards to our issues and he was very apologetic still not ideal having to sleep in a car and ruining a weekend break with family.

My experience of the Bessemer hotel for a 4 night stay On booking in to the hotel I was informed that there was no key cards for the doors as there was an issue with the machine & we would have to be let in by a member of staff & that an engineer was booked to sort it , when we got to our room we found not clean , stains on the walls , bed was broken, a chair was broken , very antiquated and the noise from the kitchen . At 9 o'clock at night the noise that came from room 202 was absolutely horrendous so I went to reception to complain who did ring the room but never went up to the room so at 10 o'clock whilst the noise was still going we packed and went down to reception who informed us they was fully booked so could do nothing else for us so we booked out on the same day .we did try to find another place to stay in the valleys but all was fully booked due to something going on in the area whitch meant we had no option but to make a 6 hr journey back home to Norfolk the same day .and our holiday completely ruined I would strongly advise keeping clear of the Bessemer hotel it in serious need of a complete make over ,

We've been staying at the Bessemer for many years now. Morgan and the staff are genuinely friendly and make you feel welcomed as soon as you walk through the door. The rooms are very tidy and clean with everything you need (including space!) The breakfast and dinners are really nice and the carvery is excellent We'll be back again next year.

Avoid like the plague. This hotel has seriously gone downhill. Shabby, tatty and grubby, in need of a complete refurbishment. If there is nowhere else available in Merthyr and you end up here, do not stay in Room 202. Bed very uncomfortable, and don't even look at the matress! The extractor fan for the kitchen is below the window and sounds like a train passing and the accompanying smell of cabbage or fry up - depending on the time of day - is definitely one to be avoided. Bathroom old fashioned with grubby shower curtain. Some parts of the skirting board missing and sticky light switches above the bed. Staff very unprofessional. Witnessed an argument between owners and staff in the bar area. The Welsh breakfast was cheap and nasty, breakfast staff miserable and again complaining. Shame really as this used to be a basic but welcoming, clean hotel. Staff used to be happy, now they look downtrodden. I understand that there are new owners so hopefully they will turn things around otherwise there is going to be the inevitable closure.