Gæstebruger
19. februar 2024
As fairly regular visitors to the chateau, we booked a St Valentine's stay at the Chateau. As usual, we enjoyed our stay enormously. The rooms are superb and the welcome 1st class. However, the experience was marred by a wailing child in the restaurant, and a lengthy delay between 2 courses. The main womplaint was the persistant crying and wailing of a small child in the restaurant, for almost an entire hour. In a restaurant where you are paying in excess of 500 € for your meal, (with drinks), I would expect that the staff would ensure that a certain ambiance is maintained, and if someone (in this case a baby), is making excessive noise, then they are asked to leave the restaurant so that the other diners may continue in the sort of environment that they had expected. The second point was the excessive delay between our Sea Bass course and the Pigeon - it was certainly over 45 minutes probably in excess of 50 minutes. I am guessing that the kitchen staff were allowing those diners who arrived at 21.00 to catch up with those who commenced at 19.30 (which included ourselves). Once again, when you are paying in excess of 500 € for your meal, I would expect that the service to be steady and not subject to such lengthy delays. What should have been a superb visit spoiled by these 2 points.
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