Grand Hotel Victoria Concept & Spa, by R Collection Hotels

Well located in the heart of Menaggio, this hotel provides convenient access to the lake como triangle. I am rounding up from four stars because of the hard product, breakfast, location and cleanliness. I will highlight that this price point the service felt a high brow, and while I felt valued as a customer there were a few awkward interactions with staff that made me feel that I was a burden on them. Don't set your expectations for a water view room if you're booking a standard room, the slh integration out of Hyatt into Hilton makes me Think that a one category upgrade will likely be the norm for Hilton diamonds which means a courtyard view. The grounds are immaculately manicured, and the renovation is well executed. No trip here is complete without visiting the spa area which is quite possibly one of the best I've experienced. It's important to remember that lake como is a luxury destination and a five star hotel of this caliber is certainly not a value spot. The breakfast has passion fruit, smoked swordfish and an extensive cheese selection. No complimentary black truffle for breakfast but I left each morning more than satisfaction with the selection. Overall I recommend, but expect steep prices.

hotel staff was so accommodating and kind. we stayed here in August 2024 and could not fault the staff. Nothing was too much to ask. The pool was fabulous and the spa was also. Drinks were a bit on the pricey side and so was food however delicious.

Great service, rooms and spa. The most comfortable hotel bed we have ever slept in. Best hotel breakfast buffet we have ever had. Some minor things that could be improved: bathroom flooded when using walk-in shower as drain was not adequate for flow of water. Lack of in-room information on restaurant opening times and menus. We personally prefer carpet or rugs underfoot in a bedroom rather than wooden floors. We also thought the cost of drinks in the bar was a little excessive, although they included lots of delicious nibbles.

I just got back from an overnight stay at the Grand Hotel Victoria, and my only regret is not staying longer. From the moment we arrived, we felt like VIPs. Choosing this hotel was definitely the right call! The staff was incredibly friendly and helpful, and our room was modern, sleek, and beautifully appointed. The restaurant served delicious food with top-notch service, and the spa experience was simply outstanding. I highly recommend the Grand Hotel Victoria and can't wait to return!

One of the best hotels I’ve ever stayed at! Everyone working there was incredibly friendly and accommodating. The rooms are updated and have lots of modern amenities. The spa was exceptional and a great place to relax after a day of sightseeing. We can’t wait to return!

We stayed at the Grand Hotel Victoria recently with my Wife and a few other couples. I must say the service at the Hotel is some of the best and most elite I’ve experienced in quite some time. The Hotel, Spa and restaurant were all exceptional and in a wonderful location and setting. A special thank you to The concierge as they were some of the friendliest and most accommodating people I’ve seen in a luxury hotel. Truly a differentiated experience at this Hotel. The restaurant wait staff was also impeccable and friendly. I would strongly recommend this Hotel to anyone traveling to the Lake Como region. Thank you to all the staff of the GHV! Grazie mille!!