khill603
10. juli 2024
Stayed at this property for a long weekend several weeks ago. I waited to post this review to see if a problem I had was resolved. First the good part. Location is very good, just across the street from the Peabody hotel, 1 block from the Redbirds ball park, a couple blocks from where the Grizzlies play, and a couple blocks from Beale street. I'm a IHG member (IHG is the parent company of Holiday Inn), so I was upgraded to a corner room upon arrival. The room was nice. Fairly modern, the furniture a bit worn, but nothing drastic. View was a typical city view of a parking lot with people on the street harassing passer-bys. Nothing the hotel could do anything about. Staff seemed nice, hotel clean. Valet parking was really good, attendants were right on top of things and helpful. When I asked about the restaurant and bar I was told it was closed this week. I stayed here a month before and it was closed then also. I don't think it's been open for quite some time because behind the bar the coolers are full of junk. But there are posters in the elevators touting the restaurant and kids eat free? They do have a microwaved breakfast buffet in the morning, a step below a Holiday Inn express breakfast. The ice machine on our floor was some ancient piece of junk that was broken with a sign stuck in it that said out of service. So I walked the steps to 3 other floors and all those ice machines were either broken or missing. A staff member told me only 2 ice machines work and gave me the floor numbers. Here's the problem I had. I bought 1 bottle of water at the front desk for $3.28. When I got home I discovered I had 3 charges on my credit card for $3.28 each. I called the hotel and spoke to a lady and she said they would credit me $7.16 (I'm not sure how she came up with $7.16, but I'll take it). So instead I was charged $7.16. Now my one bottle of water was costing me $17 and a headache. I tried numerous times over 2 days to call the hotel, but no answer at the same number I called the first time. I emailed the hotel and got a fast response, a one liner said they would take care of it. 11 days has passed and no results. This morning I disputed the charge on my Chase account and wrote this review. Buyer beware.
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