Hotel Riu Palace Meloneras

The staff is friendly, and the hotel is clean. Initially, they mistakenly placed us in a double room, but they quickly and efficiently corrected it, moving us to the king-sized room we had booked. Unfortunately, we could only reserve a half-board option, and the buffet had very limited vegetarian choices—almost nothing for vegetarians. The air conditioning in the gym is not functioning. Additionally, I had a poor customer experience at this hotel. Before booking, I reached out multiple times to customer service to inquire about using the piano in one of the bars. As a professional pianist, it’s important for me to practice during my holidays. However, I never received a response. Despite this, we decided to stay at the hotel, hoping they would allow me to use the piano during quiet hours, even for just one hour. Unfortunately, the receptionist refused. It seems the hotel is too large, with too many guests, and they don’t prioritize customer service or offer a personal touch.

What a fabulous hotel. The breakfast and dinner buffets were fresh and extensive. Cleanliness was superb. Service was smiley and friendly. The pools were immaculate and most of the time the fellow guests were considerate and respectful.

More four star definitely not five star. High rate for average room. Partial sea view room , had to lean out a long way on the balcony to see any sea! So much noise from the canteen type restaurant below. Not a relaxing room to occupy at all. It was badly laid out, no dressing table. Awkward and frustrating, sockets in the wrong place, poor quality towels, shower gel etc not replenished. The food was awful. Buffet style breakfast and dinner. But not freshly cooked, just piled up in unappetising mounds. Really don’t fancy cooked eggs that have been hanging around for 3 hours or chicken fillets so tough they are inedible. The food was So bad we were forced to eat elsewhere even though we had paid for half board. There are far better places to stay in Maspalomas.

Just returned from a lovely week in the Riu Palace but not a five star hotel, we would rate it four star. Our room which we upgraded to a sea view was lovely and well equipped, cleaned and bed turned down every night which was great with towels changed on request. There are plenty of pools to choose from and we never had any problems getting a sun bed at any time of the day. Hotel buffet restaurant always had lots of different themed areas and menu was changed on a daily basis, but two big negatives which in our opinion makes it a four star was firstly the warmth of the food which on some occasions was verging on being cold and way below the temperatures food should be served, during our visit this was a topic discussed many times with other guests during our stay. The second negative and I see it was highlighted before was the amount of broken crockery used during our stay and after being pointed out was never put aside, not five star on both negatives. I should point out that all the staff were excellent and work extremely hard, especially during busy times, and no one ever passes you without saying hello, a lovely touch, and there are a couple of other Restaurants in the hotel you can visit when on a HB basis. The hotel is well situated and access to the promenade is very easy and the bus station which we used to visit Porto Rico and Porto Mogan is only ten minutes away, buses are very frequent and relatively cheap and both places which are lovely are a must visit when in the area. Another must do is attend the Riu party night on a Friday evening in the adjoining Riu hotel, we had a great night, and it was attended by all ages. All in all this is a lovely four star hotel with plenty of hard working staff but needs a couple of changes to make it Five star.

Fantastic staff, hotel and buffet breakfasts and dinners. We’ll be back…again. If you’re looking for a peaceful, relaxing and quiet hotel on ocean front, this is it.

This was our best hotel experience ever. Truly top class in every respect. The attention to detail, professionalism and caring nature of the staff, the design and layout of the hotel, all made it the best week for us. The restaurant (both breakfast and evening meal) was superb. The Spanish restaurant was especially a wonderful experience.