Hotel Riu Palace Meloneras

Just returned from a lovely week in the Riu Palace but not a five star hotel, we would rate it four star. Our room which we upgraded to a sea view was lovely and well equipped, cleaned and bed turned down every night which was great with towels changed on request. There are plenty of pools to choose from and we never had any problems getting a sun bed at any time of the day. Hotel buffet restaurant always had lots of different themed areas and menu was changed on a daily basis, but two big negatives which in our opinion makes it a four star was firstly the warmth of the food which on some occasions was verging on being cold and way below the temperatures food should be served, during our visit this was a topic discussed many times with other guests during our stay. The second negative and I see it was highlighted before was the amount of broken crockery used during our stay and after being pointed out was never put aside, not five star on both negatives. I should point out that all the staff were excellent and work extremely hard, especially during busy times, and no one ever passes you without saying hello, a lovely touch, and there are a couple of other Restaurants in the hotel you can visit when on a HB basis. The hotel is well situated and access to the promenade is very easy and the bus station which we used to visit Porto Rico and Porto Mogan is only ten minutes away, buses are very frequent and relatively cheap and both places which are lovely are a must visit when in the area. Another must do is attend the Riu party night on a Friday evening in the adjoining Riu hotel, we had a great night, and it was attended by all ages. All in all this is a lovely four star hotel with plenty of hard working staff but needs a couple of changes to make it Five star.

The staff is friendly, and the hotel is clean. Initially, they mistakenly placed us in a double room, but they quickly and efficiently corrected it, moving us to the king-sized room we had booked. Unfortunately, we could only reserve a half-board option, and the buffet had very limited vegetarian choices—almost nothing for vegetarians. The air conditioning in the gym is not functioning. Additionally, I had a poor customer experience at this hotel. Before booking, I reached out multiple times to customer service to inquire about using the piano in one of the bars. As a professional pianist, it’s important for me to practice during my holidays. However, I never received a response. Despite this, we decided to stay at the hotel, hoping they would allow me to use the piano during quiet hours, even for just one hour. Unfortunately, the receptionist refused. It seems the hotel is too large, with too many guests, and they don’t prioritize customer service or offer a personal touch.

Very clean and comfortable hotel with friendly staff and excellent buffet meals. Only false step for us was charging for in room safe. Why do you need to do this? Given this is one of the premier hotels on Gran Canaria, I would also have thought they could have sourced better house bands for the evening entertainment. The couple of groups that kept reappearing were pretty awful....

This is a fabulous hotel to stay in. Location opposite beach and promenade. The accommodation is kept spotlessly clean. The staff are attentive and professional and we were pleased to see that many were still enjoying working at hotel since our previous visit. A wide range of food on offer as well as two specialty restaurants to choose to eat in. There was entertainment every evening and plenty of sun beds around the five pools. Will definitely return.

Our 3rd visit to this hotel Never disappoints Definitely recommend Great location on the sea front , easy access to the promenade and beach, Food, cleanliness, bedroom, staff all super.

We visit this hotel numerous times per year The hotel is the best in Gran Canaria due to all the hard working staff Right from the moment we checked in until we left we were met with exemplary service. Our room was cleaned twice a day to a very high standard. The food is superb in all the restaurants with a great deal of choice to suit all tastes in the Magnolia restaurant. The Krystal and Spanish restaurants provide traditional Spanish food which is great to try. There are a number of pools within the gardens. Two are adults only. There were plenty of sunbeds available throughout the day. The gardens are kept immaculate by the hard working garden staff. The entertainment at night was very good. We particularly enjoyed the Dukes band Queen tribute night. The staff who work in the hotel are out of this world. They are always smiling and seem so happy. A special thankyou to Felix, Manolo, Octavo, Martin,Jesus and Erika who are all absolute stars and a credit to the hotel. We will be returning as soon as we can.