Oaks Melbourne on Lonsdale Suites

Oaks Melbourne on Lonsdale Suites anmeldelser

Oaks Melbourne on Lonsdale Suites

23-33 Lonsdale St, Melbourne, Victoria, 3000, AustraliaVis hoteloplysninger
Oaks Melbourne on Lonsdale Suites
Oaks Melbourne on Lonsdale SuitesOaks Melbourne on Lonsdale SuitesOaks Melbourne on Lonsdale Suites
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Gæsteanmeldelser

4.2/5
Meget god
187 anmeldelse
Bekræftede anmeldelser
Placering4.4
Faciliteter4.2
Service4.1
Renlighed4.1
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Alle anmeldelser(187)
Positive anmeldelser(170)
Anmeldelser med billeder/video(46)
Store værelser(27)
Nemt at komme rundt(21)
Praktisk for shopping(15)
Fantastisk køkken(13)
Fantastisk udsigt(12)
Beliggende i centrum(9)
Fremragende til familier(6)
Dårligt klimaanlæg(6)
Negative anmeldelser(17)
Sunny
Lejlighed med 1 soveværelse
Overnattede i jan. 2025
Rejs med venner
4 anmeldelse
3.2/5
Slået op den 2. mar. 2025
Room was very big, however overall all the place is quite outdated and old - especially the bathroom. The shower/bathtub is very slippery, even with the rubber mat. There was a foul smell in the hallway and occasionally in the lobby as well.
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Gæstebruger
Studiolejlighed
Overnattede i dec. 2024
Par
4 anmeldelse
2.0/5
Slået op den 23. feb. 2025
Extremely bad service. Was specifically asked what kind of room I wanted even though it was written on the booking, and then given a different room. Had to go down and swap over keys and needed to wait 15 minutes for a simple key swap. Beds weren’t made either, and towels were not clean. Ended up buying towels. Absolutely no customer service.
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Murdo MacRae
Et-værelses lejlighed i højden
Overnattede i dec. 2024
Par
8 anmeldelse
5.0/5
Enestående
Slået op den 29. jan. 2025
1st class, the suite was a perfect size for 2 people. The view was excellent from the balcony, kitchen & bathroom facilities were perfect with comfortable furniture in the lounge area. The staff were very helpful & cheery & a credit to the establishment. We would come back here without hesitation & would recommend it highly.
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Delphine CALPENA THIEDOT
Lejlighed med 1 soveværelse
Overnattede i dec. 2024
Forretningsrejsende
5 anmeldelse
4.5/5
Fantastisk
Slået op den 2. feb. 2025
People at the reception were very helpful especially while we did a very late check out and needed wifi for work which first didn’t work. Thank you again to the kindly team. Always smiling, much appreciated !
Oversæt
Gæstebruger
Studiolejlighed
Overnattede i nov. 2024
Par
2 anmeldelse
4.2/5
Meget god
Slået op den 3. jan. 2025
We had an amazing stay at Oaks. Room was out of couple of amenities when first arrived but the reception was helpful.
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W
Studiolejlighed
Overnattede i dec. 2024
Solorejsende
69 anmeldelse
4.7/5
Vidunderligt
Slået op den 31. jan. 2025
Convenient location to things. Has a washer and dryer in case you need.
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Yuzhu_Rin
Lejlighed med 1 soveværelse
Overnattede i mar. 2024
Solorejsende
3 anmeldelse
5.0/5
Enestående
Slået op den 24. apr. 2024
Good location and convenient , i wil be back next time for sure
Oversæt
Svar fra overnatningssted: Dear Yuzhu,We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management
Anonym bruger
Lejlighed med 1 soveværelse
Overnattede i jan. 2024
Par
130 anmeldelse
3.0/5
Slået op den 28. feb. 2024
The staff was not very forthcoming and the furniture should definitely be updated. Cleanliness is also not the best but location is very convenient.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management
Jacob Allen
Studiolejlighed
Overnattede i jun. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 9. jul. 2024
The room and the view were stunning. One of the best features of the hotel is that it comes with cabinets already stocked and loaded with dishes, silverware, etc. I've never seen a hotel do something like this before. Amazing. However, the room we stayed didn't have a fan in the bathroom. One of us came down with a stomach bug during our stay, and we had nothing to filter the air after using the toilet. It made the entire place stink, and nothing to do about it. Hopefully, at our next stay, we will be given a room with a working fan in the bathroom.
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Katrina McInnes
Studiolejlighed
Overnattede i okt. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 28. nov. 2024
Great location. Convenient for theatres and restaurants
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management
AmySprinkles
Studiolejlighed
Overnattede i maj 2024
Forretningsrejsende
26 anmeldelse
4.5/5
Fantastisk
Slået op den 17. jun. 2024
Reception was helpful but not very friendly, wine of the rooms are in need of renovation but overall a good stay in good location
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Gæstebruger
Studiolejlighed
Overnattede i apr. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 1. jun. 2024
Good - bed was spacious - room was huge with an amazing view of the city (24th floor) - very good location (near parliament station, near grocery store) - laundry and dryer were free-of-charge - room came with kitchen area with dishwasher Bad - towels were slightly stained - no smart tv
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We appreciate your feedback on areas for improvement. We are pleased to read that your experience overall was enjoyable. We look forward to having the opportunity to welcome you back again soon.Kind RegardsOaks Management
Sarocha c
Lejlighed med 2 soveværelser
Overnattede i apr. 2024
Familie
1 anmeldelse
2.5/5
Slået op den 27. maj 2024
I previously stayed here with my family, and the service was excellent back then. They provided laundry detergent, dishwashing liquid&powder, and all kitchen appliances were functional. Trusting their quality, I decided to bring my family to stay here again. However, this time, the room was very dirty, with hair all over the place and an unclean bathroom. They no longer provided laundry detergent; we had to buy them from the staff. The dishwasher was also not working. We reported it to the staff on the first day, and they said they would call a technician, but nothing happened each time. We had to follow up daily, yet the repair was never done until the day we checked out. Additionally, we experienced a fire alarm going off during our stay. Everyone ran down the fire escape and gathered in front of the hotel. Fire trucks and police arrived, but the staff provided no information. People had to crowd around and ask the staff individually, then pass on the information themselves. There was no clear explanation or updates on what was happening or what we needed to do next. Everyone was very disappointed with the service this time.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management
Gæstebruger
Studiolejlighed
Overnattede i okt. 2024
Solorejsende
6 anmeldelse
4.2/5
Meget god
Slået op den 12. nov. 2024
Location is very good. Rooms are not too small.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management
f__gyxo
Lejlighed med 2 soveværelser
Overnattede i feb. 2024
Familie
7 anmeldelse
3.2/5
Slået op den 1. apr. 2024
We had a rocky start to the apartment - booked the 2 bedroom for 4 adults for 2 nights. One of the bedrooms was locked when we checked in, had to call reception to get them to unlock it. Once it was unlocked, there was an issue with the aircon where it would switched off after turning on. Reception came upstairs and changed the battery but then told me to “use my fingernails and press hard on the on/off button”. Then the 2nd day, one of our card readers stopped working so we had to go down to reception again and get them to recode the card.. all of sudden the fire alarm went off so we had to evacuate and walk down 10 levels of stairs only to find out the alarm went off because some guests microwaved popcorn which set off the alarm. Reception staff didn’t even inform us on when to go back inside - had to rely on the fire brigade people. There are advantages to this place though - this is a carpark that you can park your car overnight for $38 per night, has basic amenities, wifi, balcony and tv. Easy walk to Chinatown, Melb central and QV. Hotel is situated on the quieter side of CBD. Would stay again however don’t expect top notch service as there is no daily housekeeping and reception staff service is average.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We do trust that we may have the opportunity to welcome you back again.Kind RegardsOaks Management