Oaks Melbourne on Lonsdale Suites

Oaks Melbourne on Lonsdale Suites anmeldelser

Oaks Melbourne on Lonsdale Suites

23-33 Lonsdale St, Melbourne, Victoria, 3000, AustraliaVis hoteloplysninger
Oaks Melbourne on Lonsdale Suites
Oaks Melbourne on Lonsdale SuitesOaks Melbourne on Lonsdale SuitesOaks Melbourne on Lonsdale Suites
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1 nat

Gæsteanmeldelser

8.6/10
Meget god
194 anmeldelse
Bekræftede anmeldelser
Placering9.1
Faciliteter8.5
Service8.5
Renlighed8.4
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Alle anmeldelser(194)
Positive anmeldelser(177)
Anmeldelser med billeder/video(49)
Store værelser(30)
Nemt at komme rundt(22)
Praktisk for shopping(15)
Fantastisk køkken(13)
Fantastisk udsigt(12)
Beliggende i centrum(9)
Fremragende til familier(7)
Venligt personale i receptionen(7)
Negative anmeldelser(17)
Gæstebruger
Studiolejlighed
Overnattede i feb. 2025
Rejs med venner
3 anmeldelse
10.0/10
Enestående
Slået op den 1. apr. 2025
Served me well for my quick trip for an event overnight. Would stay again for the price point and for a similar need
Oversæt
Nadeesha Goonetilake
Studiolejlighed
Overnattede i jan. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 27. mar. 2025
Lovely Stay
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you so much for sharing your positive review! We're glad to hear that you had an enjoyable stay with us. Your feedback is greatly appreciated and helps motivate our team to continue providing excellent service. We truly value your support and look forward to welcoming you back to Oaks in the future! Best regards, Oaks Management
Sunny
Lejlighed med 1 soveværelse
Overnattede i jan. 2025
Rejs med venner
4 anmeldelse
6.5/10
Slået op den 2. mar. 2025
Room was very big, however overall all the place is quite outdated and old - especially the bathroom. The shower/bathtub is very slippery, even with the rubber mat. There was a foul smell in the hallway and occasionally in the lobby as well.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you found the room spacious. We truly appreciate your comments regarding the bathroom and the hallway smell, and we apologize for any inconvenience this caused during your stay. Your observations are very important to us, and we will address these issues with our team to ensure we can improve for future guests. We value your input and hope to have the opportunity to welcome you back to Oaks in the future for an even better experience. Best regards, Oaks Management
Gæstebruger
Studiolejlighed
Overnattede i dec. 2024
Par
5 anmeldelse
4.0/10
Slået op den 23. feb. 2025
Extremely bad service. Was specifically asked what kind of room I wanted even though it was written on the booking, and then given a different room. Had to go down and swap over keys and needed to wait 15 minutes for a simple key swap. Beds weren’t made either, and towels were not clean. Ended up buying towels. Absolutely no customer service.
Oversæt
Svar fra overnatningssted: Dear Guest, We sincerely apologize for falling short of the high standards we strive to uphold. We take great pride in our attention to detail, and we deeply regret that we missed the mark during your experience. Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to using it to improve and ensure this doesn’t happen again. We are actively looking into this matter and will do our best to resolve it quickly and thoroughly. We truly appreciate your understanding and thank you once again for helping us improve. Best regards, Oaks Management
Murdo MacRae
Et-værelses lejlighed i højden
Overnattede i dec. 2024
Par
9 anmeldelse
10.0/10
Enestående
Slået op den 29. jan. 2025
1st class, the suite was a perfect size for 2 people. The view was excellent from the balcony, kitchen & bathroom facilities were perfect with comfortable furniture in the lounge area. The staff were very helpful & cheery & a credit to the establishment. We would come back here without hesitation & would recommend it highly.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that the suite was the perfect size for you and that you enjoyed the excellent view from the balcony. It’s also great to know that the kitchen, bathroom facilities, and lounge area were comfortable for your stay. We’re especially pleased that our team was able to make a positive impression – they truly appreciate your kind words. It would be a pleasure to welcome you back in the future, and we’re grateful for your high recommendation! Best regards, Oaks Management
Delphine CALPENA THIEDOT
Lejlighed med 1 soveværelse
Overnattede i dec. 2024
Forretningsrejsende
5 anmeldelse
9.0/10
Fantastisk
Slået op den 2. feb. 2025
People at the reception were very helpful especially while we did a very late check out and needed wifi for work which first didn’t work. Thank you again to the kindly team. Always smiling, much appreciated !
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you so much for your kind words! We’re delighted to hear that our reception team was able to assist you with your late check-out and Wi-Fi needs, and that their efforts helped make your stay more comfortable. It’s fantastic to know that their friendly service left a positive impression on you. Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Oaks in the future! Best regards, Oaks Management
Gæstebruger
Studiolejlighed
Overnattede i nov. 2024
Par
2 anmeldelse
8.5/10
Meget god
Slået op den 3. jan. 2025
We had an amazing stay at Oaks. Room was out of couple of amenities when first arrived but the reception was helpful.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your kind review! We’re so glad to hear that you had an amazing stay at Oaks. We apologize for the initial lack of amenities in your room, but we're happy to know that our reception team was able to assist you promptly. Your feedback is truly appreciated, and we look forward to welcoming you back for another great stay! Best regards, Oaks Management
W
Studiolejlighed
Overnattede i dec. 2024
Solorejsende
68 anmeldelse
9.5/10
Vidunderligt
Slået op den 31. jan. 2025
Convenient location to things. Has a washer and dryer in case you need.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for sharing your feedback! We’re glad to hear that you found our location convenient and that the washer and dryer were useful during your stay. We strive to make our guests’ experiences as comfortable and convenient as possible. We hope to welcome you back to Oaks in the future! Best regards, Oaks Management
Yuzhu_Rin
Lejlighed med 1 soveværelse
Overnattede i mar. 2024
Solorejsende
3 anmeldelse
10.0/10
Enestående
Slået op den 24. apr. 2024
Good location and convenient , i wil be back next time for sure
Oversæt
Svar fra overnatningssted: Dear Yuzhu,We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management
Anonym bruger
Lejlighed med 1 soveværelse
Overnattede i jan. 2024
Par
132 anmeldelse
6.0/10
Slået op den 28. feb. 2024
The staff was not very forthcoming and the furniture should definitely be updated. Cleanliness is also not the best but location is very convenient.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management
Jacob Allen
Studiolejlighed
Overnattede i jun. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 9. jul. 2024
The room and the view were stunning. One of the best features of the hotel is that it comes with cabinets already stocked and loaded with dishes, silverware, etc. I've never seen a hotel do something like this before. Amazing. However, the room we stayed didn't have a fan in the bathroom. One of us came down with a stomach bug during our stay, and we had nothing to filter the air after using the toilet. It made the entire place stink, and nothing to do about it. Hopefully, at our next stay, we will be given a room with a working fan in the bathroom.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the stunning room and the view, as well as the added convenience of our fully stocked cabinets – it’s something we’re proud to offer and we're glad you appreciated it. We’re sorry to hear about the issue with the bathroom fan and the inconvenience it caused during your stay. Your feedback is important to us, and we will certainly look into this to ensure it’s addressed. We hope to welcome you back to Oaks in the future and provide you with a room that meets all your expectations. Thank you again for sharing your experience, and we look forward to having you stay with us again! Best regards, Oaks Management
Katrina McInnes
Studiolejlighed
Overnattede i okt. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 28. nov. 2024
Great location. Convenient for theatres and restaurants
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management
AmySprinkles
Studiolejlighed
Overnattede i maj 2024
Forretningsrejsende
26 anmeldelse
9.0/10
Fantastisk
Slået op den 17. jun. 2024
Reception was helpful but not very friendly, wine of the rooms are in need of renovation but overall a good stay in good location
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you had an overall good stay and appreciated our convenient location. We also appreciate your comments about the reception and room renovations. We strive to provide excellent service, and your feedback will help us continue to improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Best regards, Oaks Management
Gæstebruger
Studiolejlighed
Overnattede i apr. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 1. jun. 2024
Good - bed was spacious - room was huge with an amazing view of the city (24th floor) - very good location (near parliament station, near grocery store) - laundry and dryer were free-of-charge - room came with kitchen area with dishwasher Bad - towels were slightly stained - no smart tv
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We appreciate your feedback on areas for improvement. We are pleased to read that your experience overall was enjoyable. We look forward to having the opportunity to welcome you back again soon.Kind RegardsOaks Management
Sarocha c
Lejlighed med 2 soveværelser
Overnattede i apr. 2024
Familie
1 anmeldelse
5.0/10
Slået op den 27. maj 2024
I previously stayed here with my family, and the service was excellent back then. They provided laundry detergent, dishwashing liquid&powder, and all kitchen appliances were functional. Trusting their quality, I decided to bring my family to stay here again. However, this time, the room was very dirty, with hair all over the place and an unclean bathroom. They no longer provided laundry detergent; we had to buy them from the staff. The dishwasher was also not working. We reported it to the staff on the first day, and they said they would call a technician, but nothing happened each time. We had to follow up daily, yet the repair was never done until the day we checked out. Additionally, we experienced a fire alarm going off during our stay. Everyone ran down the fire escape and gathered in front of the hotel. Fire trucks and police arrived, but the staff provided no information. People had to crowd around and ask the staff individually, then pass on the information themselves. There was no clear explanation or updates on what was happening or what we needed to do next. Everyone was very disappointed with the service this time.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management