Pegasus Apart'Hotel

I encountered one of the worst hotel services at the front desk of this hotel when I stayed here for 6 nights. On 10 Dec at 8pm, I was charged 3 times by the washing machine in this hotel for a single wash. I approached the front desk for help and a male employee of Indian descent told me the washing machines in the hotel do not belong to the hotel and he does not know which company owns them or whom I can call on this charging error. I asked him can he write a statement on a piece of paper to say I approached him for help on this issue so I can file a duplication charge with my credit card company? He refused and said I cannot quote him on anything (yes, he said the word "ANYTHING"). Neither did he went to take a look at the machine in case another guest suffered the same fate. He just stood there and look totally unconcerned. Basically he didn't want to help or even want to appear to help a hotel guest in distress. He also does not back up whatever he says. This experience with this person really sour up my whole staying experience at his hotel even though I encountered some helpful and hardworking check in and housekeeping staff during my stay.

Housekeeping was excellent. Only snag is room is abit small. Kitchen is not well equipped. Kitchenware was not sufficient. Staff was nice n helpful. Bravo.

The room was cleaned and specious. I was really enjoying the indoor swimming pool.

3rd time staying in the same hotel, great location. i would suggest to the management if rooms are available why not allow early check in ? Less work for the stuff to handle the luggage and crowded check in. How many will pay extra for early check in.

good but can do better if parking charge is lower. The location is good.

The place was comfortable but it does not clean the whole apartment during our stay.. you have to remind them if we can. Our sink was full of dirty cups and has to do ourselves when we return late. Apart from that, we have a pleasant stay..the staffs are very helpful.