Oaks Melbourne St Kilda Road Hotel

I called the hotel several times and there was no answer i drove from regional victoria and just wanted to ask them about their parking but no luck, anyways when i arrived at the hotel and asked the staff politely that my calls were unanswered the receptionist rudely responded saying we have not received any calls, i showed her my call log that made her confused. She did not apologised for the way she reacted to the situation. Hotel is located in a prime location and the ammenities offered by the hotel was spot on, i hope hotel management will look into this matter and take appropriate steps to ensure guests can feel welcomed and enjoy their stay.

It was spacious, beds were comfy, hot water in the shower was nice, however the shower doors let water out along the corners so you'd end up with puddles by the end of the shower. The service was accomodating, however the the kitchen is just for show, pots and knives on request. Received a very old pot and a knife so blunt it might as well be a butter knife. Small Dishwasher was a nice addition, cleans the minimal cutlery perfect. Washer and dryer downstairs which takes coin only. One of them was broken when we were staying, others get occupied quickly during the evening and mornings. Location is good opposite a tram stop which has many trams to the city. Overall a comfortable stay however would be better with a few simple additions / maintenance of the place would've been sooooo much better.

Great hotel. Very helpful staff. Great location

Great value for money. Would definitely stay again

房間正對着工地，有雙層玻璃但是一大早就被吵醒了…空調設施老舊，對着床鋪吹，而且空調的扇葉關不掉，特別吵。洗手間是暗衞而且沒有排氣扇。f1期間還能漲價到2200¥🥲

衝著地段訂的這家酒店一共訂了5晚，沒想到的是提前一天退房不給退房費。預訂時還特意備註了可能提前退房，會提前24小時通知，可沒人理會。這種事經常發生的，大部分酒店入住後都是可以協商的，可是這家酒店態度強硬，很失望。再也不會訂這家了。