Quality Apartments Melbourne Central

Beautiful, clean, well appointed apartment in the heart of Melbourne.

We were extremely disappointed with our three-week stay at the Quality Apartments Melbourne Central. We wish we had read the reviews on this property before booking. Like others with similar negative reactions to ours, we thought the location was superb and that was the only reason we decided to stay after seeing our room. This property does not meet the Choice/Quality Inn standards we have experienced in the past. Everything in the apartment was old and unkempt from the cracked upholstery on the sofa to the uncleanliness of the bathroom, kitchen and carpet. With the exception of very comfortable beds, the furniture was an awkward hodge-podge that looked like it has been bought second-hand from a budget hotel that was upgrading its rooms. My wife was bothered by the large cracks in the leather sofa across from the TV and went on our second day to the desk to ask if it could be replaced or if we could move to another room. The receptionist smiled apologetically and said all of their sofas were that way. Like everything else in the room, this was not shown in the photos on the hotel website. The elevator not working one afternoon and we had to climb the stairs back and forth to our room for a few hours. Not a hardship, but the staircase was filthy with trash in the corners and cigarette butts on the landings! Not to mention that the signage was not clear and it was confusing finding our way around on the multiple, unconnected stairways to the 4th floor. My wife actually ended up in a back alley since there was no signage pointing her to the lobby. I cannot imagine what it would have been like to escape our room in a fire or other emergency situation. We didn't feel terribly safe after that. The staff was always available and friendly, but most did not seem very well trained. They had to be reminded several times that we had requested room service which rarely happened on the days we requested. It was a totally frustrating experience. It is a wonderfully located property, but it requires a lot of work, new furniture, a good clean, a thorough safety review and much more attentive management. After all of this, I guess we shouldn't have been surprised when the review we tried to post on the hotel's website was rejected by its server.

This was our second time staying in a loft apartment on level 5. The temperature in Melbourne hit 34 degrees and the loft area that contained the bedroom did not have the air conditioning reaching the area, so it made an uncomfortable 28 degrees for the night to sleep. The premises does not advertise the opening hours for reception and I asked on Saturday what time they opened on Sunday and was advised 8am, when in fact they open at 9am. Through my own oversight, I left my keys in the room and had left the room cards in the express locked box. When I discovered the keys weren’t with me I returned thinking they opened at 8am, this was also confirmed by another guest stating they were told they opened at 8am as well. We missed our flight home. Will not be staying in this establishment again.