Stamford Plaza Melbourne

Worst hotel experience for me!! Never give them your credit card details as they just charge whatever they want! They took my credit card for $400 security deposit when I checked in which is fair. I checked my credit card after I have checked out and saw my credit card got charged another 3xx AUD. We went back and asked the receptionist in person and were told that the charge was for the stay. Told her that we have booked and paid through trip.com, she said she could not locate the payment but would refund. She didn’t refund but charged me another $7xx AUD payment instead! This transaction lead to my credit card has gone overdraft as there were total of $15xx aud incorrect charged in my card! They better pay for my potential interest charge on my card for these ridiculous transactions. When I called the receptionist he said he would call me back in 5 mins and send me a refund confirmation which I waited for 20 mins still no email and or call back! They are not trustworthy and just charged whatever they want! This brand is now dead to me!

Amazing place very nice staff and location is great

They should either downgrade the 5-star status or upgrade the rooms. This is no longer a high-end hotel. The room was poorly equipped and unattractive, and the bathroom was falling apart. The sockets were awkwardly designed and didn’t fit my standard adapter. Additionally, there was no power supply near the bed or nightstands. Overall, despite its great location, this hotel was a disappointment.