Mercure Welcome Melbourne

all good :) nice location there's close to the shopping mall

I booked a twin standard room for my elderly parents, but they were assigned a room right next to the bin collection area. The noise was unbearable, and they couldn’t sleep all night. I can’t believe how close the bins were to their room. Why would you assign such a room to aged guests? Very disappointing.

About the tenth time I have stayed there and most times there Is a problem at the with check in. This time I booked for night and later had to come one day earlier so booked an extra night before the previous booking. When I checked in they could see the other booking I made and confirmed that it was the same room type and I could stay in the same room. Which seems obvious. But they told me to come back to the desk the next day to change tire keys over for the next booking. (Again a ridiculous request for a professional operation!) For some reason it is somehow impossible to join the booking in their computer system or in their own communication. Because the next morning I was sleeping in after a big night and had housekeeping banging on my door saying I had to checkout. I want happy! I went to the front desk and they couldn’t find the second booking under my name. Eventually I found a booking number and they could find it and give me the new key cards. It all seems like they are using caveman systems for booking and communication. Just another faulty towers experience there. I’m always surprised that Accor would allow them to use the Mercure name.

There was a problem with the air conditioner. And I felt the reception was little unfriendly.. However location was perfect and the room condition was also great.

We stayed for 3 nights, I’m just not aware that we won’t have any housekeeping during the 3 nights. Overall location is good and close to everything.

During my recent business trip to Mercure, I was impressed by the outstanding service and comfortable accommodations. The staff were friendly and efficient, and my room was spacious and well-equipped, and the restaurant provided excellent dining options. A fantastic choice for any business traveler!