Fer à Cheval

whatever happens, nobody even pretends to care...give us your money and be quiet. after you point out something is missing from your room, nobody gives you feed back, offers no compensation, nothing. beware of staying next to children or noisy couples, you would hear literally everything. sorry, the hotel is beautiful, cuisine is exquisite but i wont return.

Been at the hotel for skiing vacation from Feb. 9th till Feb. 16th 2024. It is important to stress that my evaluation of the place is based on comparison with other 5-stars hotels in Savoie region I have visited last couple of years. The hotel itself appears to have the gone through the last renovations many years back. That is visible in the lobby, but even more in the rooms (scratches on the walls here and there, obviously aged paint in some corners etc.). What I found especially weird in my room was the toilet bowl combined with a shower (picture enclosed). There was no drinking water supply in the rooms, which again, taking the price of the room should definitely be a standard. Other than that the premises looked ok, but only that, which considering the price of the hotel, was rather disappointing. I should mention however, that there were a lot of old wooden furniture and equipment which contributed to the cozy alpine atmosphere of the premises. The food in Fer A Cheval is definitely to be regarded as satisfactory. Diverse and good quality breakfast offer, and an exquisite in-house restaurant were a satisfying choice both for morning meal, as well as après-ski dinner with friends. The SPA area consists of swimming pool and a small gym as well as two dry and one wet sauna. The area was rather well maintained, although the saunas were not always working, which was frustrating. The staff was neither prompt in having them fixed. Other than that, however, the staff should be regarded as friendly and helpful, although not everybody (even at the reception desk!) was able to communicate in English, which should be a standard, taking the fact that there were numerus guests from abroad in the hotel. Having all that in mind, I would say the hotel left me with a slight flavor of disappointment. There were a lot of aspects and experiences which were only satisfactory, which is especially strange that it wouldn't cost a great effort on the hotel's management side, to make them simply great. Therefore, the value for money ratio of the hotel should be regarded only as average.

Pretty hotel l, good location but not a 5* service, room servide slow, internet doesnt work propertly, no help with bookings, generally average. I wont stay here again. Restaurant is good. Not recommended for families

We have just returned from a night here and had a wonderful time. We normally visit for just an apero but decided to see what it was like to stay. The spa, ambience etc is wonderful and staff at reception, domestic staff and bar area staff very friendly hospitable. The rooms are small but do the job, if a little dark. Beds are so comfy and had a good nights sleep despite banging and doors slamming in the room above past midnight! Breakfast was great but being our first breakfast there we were not advised that the main buffet was in a separate area, so started eating a basic breakfast of bread and cereal then found the cooked, hams, yoghurts and cheeses in a completely separate area!!!!! Would have been nice if the waitress had been a little bit more helpful at breakfast. I also asked where the fruit juices were which suggested we didn’t know the set up for breakfast. One or two of the waiting staff at breakfast could have been better and much room for improvement there. Slight language barrier with one or two when asking for a second cup of tea. All in all a great stay. We normally stay at a four star resort in Megeve, Having now stayed in both, for the value for money we would return to the 4 star as the rooms are much more spacious. Will return at some point for a special occasion maybe. Thanks for a wonderful stay.

Spa et massage parfait, un grand merci à la masseuse qui a parfaitement réalisé un massage relaxant à 2 reprises. Après une journée de ski, ou une après-midi de fête, rien de mieux pour ne pas être cassé. Prise de contact, accueille, prestation, rien à dire

Une journée au spa offerte pas mon mari car je suis une adepte des massages et j’ai testé plusieurs établissements dans la région. Quelle déception, accueil limite aimable par la responsable du spa mais passe encore car tout le monde peut avoir bien qu’à 240€ la prestation on s’attend à mieux. On m’a accompagné à une cabine pour me changer avec un vieux carton publicitaire poser contre le mur avec des peintures défraîchies, si je voulais me doucher c’était là où sont les WC dans une autre pièce. Les casiers pour mettre ses affaires sont minuscules c’est pratique l’hiver bref on comprend que le SPA est réservé seulement aux clients de l’hôtel. Ensuite direction le massage : une honte. La jeune masseuse a dû avoir une formation d’esthéticienne mais en aucun cas de masseuse, elle a suivis un protocole mais sans aucun ressenti, elle appuyait trop fort là où on ne doit pas et passait en surface là où on insiste sur les points énergétiques. Au lieu de me détendre et de m’endormir comme j’en ai l’habitude j’ai terminé énervée à attendre que ça passe. Ensuite on a droit à 1 h d’accès pour la piscine et spa puis déjeuner. Mais hors saison le restaurant étant fermé à midi on vous envoie au bar pas de souci mais les coquillettes jambon truffe hyper salées et fondant au chocolat meilleur chez moi. A fuir car hors de prix pour une prestation médiocre