Maden Hotel

Booked 7 rooms. via their agents Khalid Tour. Did not get any rooms till 6pm due to the hotel being "busy". When we got the room, none of the rooms had any towels in them. We were told they are all in the wash. Two rooms were given to us with long strands of hair on the pillowcases. When we bought that to the attention of Jaweed of Khalid Tour we were told that he will get the housekeeping to go again in the room. I was advised that the room was probably not cleaned well, as we were rushing them to get our room (at 6pm!) Having booked a suite a was given a disabled room and was told that this was the suite. When I spoke to reception about the room they confirmed that the room was actually not a suite and there was non available for that evening. I am told that the hotel and their agent will try and sort things out for us tomorrow. No conversation about reimbursement for the suite that I never got. Sadly, the actions above are criminal. Staff could not be more unprofessional and rude!

The attention of the staff from col center, reception, cleaners, security team and everyone who works in the restaurant is very helpful and I thank all those who work in this wonderful hotel if not for their presence, the hotel is not frankly successful (security, comfort, safety, cleanliness, close location to the Meccan Sanctuary) and in front of you is the center of Tiba and Bin Dawood Not forgetting their generosity We entered before the date because we were tired of traveling and went out after the noon prayer in preparation for travel, God bless them

Super comfortable rooms, amazing lobby ambience. Safe and secure as well. The restaurant was one of the highlights especially with the hospitality of Umar who took care of my mother and I. Taking special attention to when she was sick to prepare some tea and honey or when we did not have food in between meals. Went above and beyond to provide such a warm relation. The restaurants variety of food was great from the dessert to mains and even salads! We did not even have to eat out even once.

That was a good gesture and a good people as well. As well as the head weather ASIF it was such a nice person I ever meet in this hotel MADAN RESTAURANT Food was very good okay.😍#With the grace of Almighty Allah Inshallah I come again and again only because of you people as a fee was such a nice man

Overall, the hotel is a great place to stay in Madinah. Five adults with two kids stayed in two rooms on the top floor. A few positive points: 1. The location is just a 2-3 minute walk to the mosque's main entrance (both for men and women). Perfect, if you have kids or elderly persons. 2. The room sizes were suitable, and the beds were comfortable to sleep on. There were good amenities in the room. We also received welcome fruit and dessert baskets. 3. The cleaning and restaurant staffs were cordial and sincere. We lived on the 12th floor, and the cleaning person (named Samsul) was very helpful. In the private section of the restaurant, both Arif and Asif were great too. 4. The number of lifts was adequate to catch the salah on time, unlike many other hotels in the vicinity. Disliked: The hotel needs some overall renovation, especially since the carpets and walls have become old and faded! The most terrible thing was the reception staff and some managerial staff roaming around the lobby and reception. They were always some local Arabic-speaking people who did not speak any other language at all but acted like the president of the area! I do not understand this: if you are seeking international guests claiming a 5-star hotel, there should be some minimum standards of communication and hospitality from the management service. Not everyone speaks Arabic! Finally, if you ask something to them, they compensate for their lack of communication skills with a rude attitude! That said, I think this is a common trend, and if ignored, this hotel's overall stay is good.

I have NEVER experience more disrespectful and incompetent reception staff & general manager EVER!! They were happy for me to sleep on the reception sofa rather than give me the rooms I booked for. Maybe I was too naïve in thinking such a beautiful country would have staff of the same nature, but they don't care about their customers. The reception staff were unhelpful and spoke so rudely to me, told me it was my problem to move my own luggage and that their bell boys were not paid to move luggage for me! Food selection was poor and their hot plates don't work so you're eating cold food (comparing to Makkah & other hotels I have travelled to), their cleaning wasn't sufficient, they didn't even replace used cups. I WOULD NEVER RECOMMEND THIS HOTEL - SAVE YOUR MONEY!!!