The Morgana Poblado Suites Hotel

The people in the front counter was very i respectful my son loss his id and they don’t let me go to stay in the hotel we need to find a other hotel very late night

La habitación para 3 peraonas muy linda, solo el baño q es muy pequeño pero lo demás súper lindo. La vista espectacular

Buena hotel se recomienda buena atención y todo fue excelente. Incluso me pase de mi hora de salida y me apollayaron con la espera .

Nice clean hotel. Far from the downtown action. Old & small elevators. Extremely narrow hallways. Paper thin walls. You hear everything outside your room, specially rowdy/noisy guests hollering at the wee hours in the night. Not reccomended for light sleepers.

With a lobby of over 15 ppl waiting most of the staff is either, doing nothing, watching futball, or sweeping the lobby. The woman at the front desk seems to think that this perfectly fine. Absolutely no sense of urgency, she hasn't checked with housekeeping to see if any rooms have been cleaned or even checked in with the guests waiting to inform them of their progress. I've been in medellin for 3 weeks and stayed in 4 different hotels and this is bar far the worst check in experience.

+ big rooms but worn out + okay breakfast + nice view + pool and jacuzzi - wifi is bad - no gym - water is sometimes semi hot - location is good if you travel with taxi or like to walk on the highway for a while - small wall safe - barely anyone speaks English and one of the female receptionists just ignores you if you ask here something in English - the male receptionists are way friendlier and capable

The Morgana Poblado Suites Hotel's receptionist, Anderson, gives the property a very negative first impression, it was rude and unwelcoming, he didn't greet us. When I approached the reception desk and was asked for our passports by a young lady. They both became immigration inspectors going through the passport. Apparently they were looking for my arrival stamp. I was asked to find it, they weren't going to allow me to stay. When I found the immigration stamp they were looking for, I was asked about employment and what my position was. Anderson was shouting out the questions in front of everyone. Feeling very uncomfortable I went towards and spoke at a normal volume. Also, instead of asking for a credit card he immediately charged the credit card for the number of days I'm staying. What's customary is to give the card number and pay at the end guest's stay. After that ordeal, our room was assigned and we went to Rm. 308. From the moment we entered the room the smell of urine was unbearable, disgusting. I called reception, Anderson, and explained. After 20 minutes waiting a hotel employee shows up and had the audacity to ask us if we had consumed anything from the Mini-Bar, we had not even closed the door because of the foul odor. The positive was that the second room given had the two single beds we had originally requested, the other had one King size bed. The other hotel staff were lovely, during breakfast service they treated guests extremely well. I hope no one goes through what we went through. I will never stay or recommend this property to anyone. El recepcionista del Morgana Poblado Suites Hotel, Anderson, le da una primera impresión muy negativa a la propiedad, fue grosero y poco acogedor, no nos saludó. Cuando me acerqué al mostrador de recepción una joven nos pidió nuestros pasaportes. Ambos, Anderson y la joiven, se convirtieron en inspectores de imigracion revisando el pasaporte. Aparentemente estaban buscando mi sello de llegada. Me pidieron que lo encontrara, no me iban a dejar quedarme. Cuando encontré el sello de inmigración que buscaban, me preguntaron sobre mi empleo y cuál era mi titulo. Anderson estaba gritando las preguntas frente a todos. Sintiéndome muy incómodo me acerqué y hablé a un volumen normal. Además, en lugar de pedir una tarjeta de crédito, inmediatamente cargó la tarjeta de crédito por la cantidad de días que me quedé. Lo habitual es dar el número de tarjeta y pagar al final de la estancia del huésped. Después de esa terrible experiencia, nuestra habitación fue asignada y fuimos a la 308. Desde el momento en que entramos en la habitación el olor a orina era insoportable, repugnante. Llamé a la recepción y le expliqué. Después de 20 minutos de espera aparece un empleado del hotel que tuvo la osadía de preguntarnos si habíamos consumido algo del Mini-Bar, ni siquiera habíamos cerrado la puerta por el mal olor. Lo positivo fue que la segunda habitación tenía las dos camas individuales que habíamos solicitado ori

My first time in such a nice hotel, excellent customer service, facilites, buffet is wonderful and location. I definitely will stay once again! Thank you so much, we definitely loved it, No complaints at all.

We just came back from our 2nd stay at Morgana Suites, another GREAT stay! The view is FABULOUS and everyone working at the hotel are very accommodating. I see they made some room upgrades and WIFI was much better this time! Beds are very comfortable, room is very clean and spacious and we were very happy here! Breakfast is very delicious and plentiful, love the fresh juices and fruits, lots of selections for everyone, hot and cold items. We are already planning another vacation to Medellin and will stay at Morgana Suites again, we love the taxi driver Juver, we use him for airport pickup/dropoff and also for a day trip to Guatape, plus rides in between, he is very safe, good driver and reliable, we consider him a friend! Thank you Morgana Suites for another great stay, we will be back!!!