Novotel Medellin El Tesoro anmeldelser

Super disappointed In bed at 9am in the morning and the girl that does the mini bar comes in to my room sees I'm in bed and goes to check contents of mini bar .I tell her come back later but NO SHE HAS A JOB TODO AND CARRIES ON. IT TAKES PRIORITY OVER GUEST PRIVACY. COMPLAINED TO MANAGER HE SAYS ITS MY FAULT AS A PAYING GUEST I HAVE ACCEPT THEY HAVE THE RIGHT TO COME IN TO MY ROOM EVEN IF IM IN BED VERY UNUSUAL MANAGEMENT STYLE. NICE HOTEL AVOI TRY RADIOSSION 3400 FT AWAY PHOTOS After that slept with a chair behind the door And cear view of bed from mini bar

Serious mananagment issues here. The Hotel manager is clueless about guest expectations and so it starts from the top and that'd the culture of guest experiences. Had an issue with a staff member invading my privacy whilst I was in bed. Hotel managers view is it perfectly normal and to expect ed. Slept with a chair behind the door. Will not stay Herr again .Nice hotel but manager is Clueless AVOID Svoid AVOID

Next to the mall. A bit hard to park but once you’re in you can access the mall shops and restaurants.

6 times visitor

Great hotel and excellent staff

房間很大，景色迷人，酒店外面就是一家很大的mall，還有一家號稱台灣美食的檔口，老闆的爸爸會一點中文，見到中國人特別熱情，體驗不錯👍

房間還可以，乾淨衞生，早餐也還行，在一個SHOP ING MALL裏面，吃飯，買東西都很方便；就是基本要等到時間才開始CHECK IN， 很多人在大堂等

出門時把水杯落在大堂桌子，回來不見了，問前台説查了監控，我壓根沒拿杯子出房間門，但卻不讓我看出門那會的監控，不是在説謊就是沒理解意思。 整體英語水平一般

Son súper amables , el hotel una pasada! Tiene acceso al centro comercial y tiene vistas a Medellin La habitación súper espaciosa y de lujo!!! Esta ubicado en una de las mejores zonas de Medellín!

很不錯的酒店，乾淨，在大商場旁邊，吃飯買東西很方便

酒店處在一個商圈位置，購物和用餐非常方便。但是洗臉盆的水流非常小，不方便。早餐品種也不多

Excelente ubicación y todos muy fórmales.

Todo impecable

Muy queridos