Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Medan, North Sumatra, 20114, IndonesiaVis hoteloplysninger
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Gæsteanmeldelser
4.1/5
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157 anmeldelse
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Bekræftede anmeldelser
Placering4.3
Faciliteter4.1
Service4.2
Renlighed3.9
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Negative anmeldelser(8)
Pamela & Michael Tong
Deluxe-værelse
Overnattede i dec. 2024
Forretningsrejsende
3 anmeldelse
2.7/5
Slået op den 11. jan. 2025
Overall the room was relatively modern. But the up keep and cleanliness is terrible. The toilet has a lingering urine smell and thank goodness closing the toilet door and lots of my personal perfume masked stench. The pillows and towel has a very strong stale musky stench. Smell is very strong the moment i walked into the room. Called house keeping to change the sheets and pillow covers and that didn’t help. I guess the stench in embedded in the pillows due to prolonged use and lack of sanitization! The card key did not work very well, so often you will see other guest struggling to open their room door. Personally i have to make at least 4 to 5 attempts before the lock finally decides to open up! This hotel is marketed as Radisson, but they have lost the franchise and it is no longer a Radisson chain! Which i am not at all surprised given the poor standard of hygiene! Staff however are very friendly and helpful. Thank goodness it is only a 1 night stay. They have blocked out the Radisson logo on their key card and holder and no signs that it was a Radisson chain. Seem like Trips.com need to review the hotel’s brand as i have been misled and resulted with my very disappointing stay.
Oversæt
Svar fra overnatningssted: Dear Mr Pamela & Michael Tong, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet your expectations. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams.Additionally, we would like to clarify that our hotel is no longer affiliated with Radisson since January 2025. We appreciate your recognition of our staff’s service and will continue to improve to provide a better guest experience.Best regards,PR Manager
Sirivadhanabhakdi
Overnattede i sep. 2024
Forretningsrejsende
3 anmeldelse
5.0/5
Enestående
Slået op den 24. okt. 2024
𝗕𝗥𝗔𝗡𝗗 𝗡𝗘𝗪 𝗛𝗢𝗧𝗘𝗟
World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles 一there's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch. Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it.
𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐇𝐎𝐓𝐄𝐋 𝐈𝐍 𝐓𝐇𝐄 𝐇𝐄𝐀𝐑𝐓 𝐎𝐅 𝐌𝐄𝐃𝐀𝐍 🏆🪙
(𝗥𝗔𝗡𝗞𝗘𝗗 #𝟭 𝗢𝗙 𝟰𝟰𝟯 𝗛𝗢𝗧𝗘𝗟𝗦 𝗜𝗡 𝗠𝗘𝗗𝗔𝗡)
𝐓𝐫𝐢𝐩𝐚𝐝𝐯𝐢𝐬𝐨𝐫’𝐬 𝟐𝟎𝟐𝟐 — 𝟐𝟎𝟐𝟒 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐫𝐬’ 𝐂𝐡𝐨𝐢𝐜𝐞 𝐀𝐰𝐚𝐫𝐝𝐬: 𝐁𝐞𝐬𝐭 𝐎𝐟 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭
This marks the third year in a row that The Radisson Hotel Medan has been recognized and received this award.
𝗧𝗥𝗔𝗩𝗘𝗟𝗟𝗘𝗥 𝗥𝗘𝗩𝗜𝗘𝗪 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟯 | 𝗕𝗢𝗢𝗞𝗜𝗡𝗚.𝗖𝗢𝗠
AND REMEMBER THAT WE ARE THE GREATEST AND THE BEST HOTEL EVER IN THE HISTORY OF THE CITY OF MEDAN.
LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019
LUXURY BUSINESS HOTEL | WLHA 2017
HAPA BEST BOUTIQUE HOTEL 2016一2018
Oversæt
6/9
Svar fra overnatningssted: Dear valued guest, Thank you for the 5 star rating you give to us.We are glad that you were having a pleasant experience during your stay in our hotel.We look forward to welcoming you back to Radisson Medan.Sincerely Regards,Radisson Medan
Gæstebruger
Overnattede i jul. 2024
Solorejsende
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 16. aug. 2024
So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)
Oversæt
6/11
Svar fra overnatningssted: Dear our valued guest,Thank you for your wonderful review. We're delighted that you enjoyed the King Junior Suite and appreciated the amenities, from the comfortable bed to the Netflix access. It's great to hear that you loved the restaurant, the pool, and especially our helpful staff. While we understand the busy location, we're glad you found peace within the hotel. We look forward to welcoming you back on your next visit!Sincerely Regards, PR Manager - Radisson Medan
Gæstebruger
Superior-værelse
Overnattede i maj 2024
Solorejsende
3 anmeldelse
3.7/5
Slået op den 30. jun. 2024
The towels have smell in them that makes it unpleasant. Overall a good experience minus the towels experience
Oversæt
Svar fra overnatningssted: Dear Mr/Ms Reviewer, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the unpleasant smell in the towels during your stay. To address this issue, we will immediately investigate the cause of the unpleasant smell in the towels and take necessary steps to ensure that all towels are fresh and clean for future guests. Your satisfaction is our priority, and we appreciate your understanding. Thank you for bringing this to our attention.Regards, PR Manager - Radisson Medan
Ke Trip
Superior-værelse
Overnattede i maj 2024
Rejs med venner
13 anmeldelse
1.5/5
Slået op den 15. jun. 2024
Nice staffs at the door, service counter, restaurant & cafe except one Mr. Melky at the check out counter. He is very cocky challenging my guest to complaint to his boss.
Both lifts and rooms are lack of maintenance.
Mosquitos everywhere at the lobby, cafe, restaurant and even in our rooms. Insects is common at dining tables!
Will Not visit Radisson. Not recommended!
Oversæt
Svar fra overnatningssted: Dear Mr/Ms Reviewer, Thank you for choosing Hotel Radisson Medan as preferred accommodation in Medan and for taking the time to share your experience with us at trip.com.On behalf of the management and everyone who works at Hotel Radisson Medan, I would like to apologize to you for the inconvenience and bad service that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable.We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents. Therefore, we wish to record our appreciation for your thorough observation and providing us with the sincere comments that have helped us to improvise our standard of service even further. As a result, we took the necessary precautions to make sure that such incidents do not happen again. We hope you will see the improvement and enjoy your time with us.Sincerely Regards, PR Manager Radisson Medan
Gæstebruger
Deluxe-værelse med kingsize-seng
Overnattede i sep. 2024
Forretningsrejsende
2 anmeldelse
3.7/5
Slået op den 21. okt. 2024
Very noisy place to stay, but the staff was very helpful and helped me to shift to another quiet room
Oversæt
Svar fra overnatningssted: Dear valued guest, Thank you for your feedback. We’re glad to hear that our staff was able to assist you in finding a quieter room during your stay. We apologize for the noise issues you experienced and appreciate your understanding. Your comfort is our top priority, and we will continue to work on improving the overall experience for our guests. We hope to welcome you back for a more enjoyable stay in the future!Regards, PR Manager - Radisson Medan
Gæstebruger
Superior-værelse
Overnattede i jan. 2024
Andet
10 anmeldelse
3.2/5
Slået op den 1. mar. 2024
Nice and helpful staff at the hotel. We had water coming from the ceiling and within 15 minutes someone came to fix it. We got upgraded to the next category since the room we booked was occupied already
For a 4 star hotel we expected it to be a bit cleaner however it wasn't obviously dirty. The room was nice and spacious.
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs Reviewer, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be nice and helpful, and that we were able to promptly address the issue with the water leak in your room. We appreciate your understanding regarding the room upgrade due to the unforeseen occupancy situation.We apologize for any cleanliness concerns you experienced during your stay. Rest assured, we take your feedback seriously and will work diligently to ensure that our standards are consistently met. We're glad you enjoyed the spaciousness of your room and hope to welcome you back for an even more pleasant stay in the future.Regards, PR Manager - Radisson Medan
Gæstebruger
Superior-værelse
Overnattede i jan. 2024
Solorejsende
2 anmeldelse
3.7/5
Slået op den 28. feb. 2024
Good option for a city stay. Rooms are spacious with iron, iron board and complimentary tea & coffee. The check in was efficient and reception staff very friendly . The hotel is centrally located within the city.
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs Reviewer, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your city stay with us and found our rooms spacious and well-equipped. We're pleased to know that our efficient check-in process and friendly reception staff contributed to your overall satisfaction. We're glad you appreciated our central location as well. We look forward to welcoming you back for another enjoyable stay in the future!Regards, PR Manager - Radisson Medan
Roberto
Superior-værelse
Overnattede i nov. 2024
Familie
1 anmeldelse
4.0/5
Meget god
Slået op den 27. dec. 2024
Everything was really good I stay only one night. Recomended
Oversæt
Svar fra overnatningssted: Dear Mr Roberto,Thank you for the 4 star rating you give to us.We are glad that you were having a pleasant experience during your stay in our hotel.We look forward to welcoming you back to our hotel.Sincerely Regards,PR Manager
Gæstebruger
Superior-værelse
Overnattede i jun. 2024
Par
9 anmeldelse
3.7/5
Slået op den 27. jul. 2024
Acceptable hotel, old 4 star hotel. Definitely need to be renovated. Location is good, got kfc beside
Oversæt
Svar fra overnatningssted: Dear Mr/Ms Reviewer, Thank you for your feedback. We appreciate your comments and are glad you found our location convenient. We are aware of the need for renovation and are working on improvements. We hope to welcome you back in the future.Regards, PR Manager - Radisson Medan
Svar fra overnatningssted: Dear valued guest, Thank you for the rating and feedback you give to us.We are glad that you were having a pleasant experience during your stay in our hotel.We look forward to welcoming you back to Radisson Medan.Sincerely Regards,PR Manager – Radisson Medan
Deltan
Superior-værelse
Overnattede i jan. 2024
Familie
33 anmeldelse
3.0/5
Slået op den 6. mar. 2024
Disapointed with the hotel room
Old room and hard bed
Not raddisson level
Oversæt
Svar fra overnatningssted: Dear Pak Deltan,We apologize for the disappointment you experienced during your stay. Your feedback is valuable to us, and we are committed to improving our guests' experiences. We will address the issues with the room condition and bedding comfort to ensure they meet Radisson's standards. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards,PR Manager - Radisson Medan
Alex
Superior-værelse
Overnattede i jun. 2024
Par
5 anmeldelse
4.0/5
Meget god
Slået op den 29. jul. 2024
We could hear loud music at night. Location is good and a lot of eating places around the hotel
Oversæt
Svar fra overnatningssted: Dear Mr/Ms Reviewer, Thank you for your feedback. We apologize for the loud music at night and any inconvenience it caused. We're glad you enjoyed our convenient location and the nearby dining options. Your feedback is important to us, and we'll work to improve our guests' experience. We hope to welcome you back in the future.Regards, PR Manager - Radisson Medan
Anonym bruger
Superior-værelse
Overnattede i jan. 2024
Forretningsrejsende
22 anmeldelse
5.0/5
Enestående
Slået op den 20. feb. 2024
Very convenient
Great location
Excellent Staff Hospitality
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs Reviewer, Thank you for your sharing your rating review regarding your recent stayed at Radisson Medan. We are thrilled to hear that you found our hotel convenient, with a great location and excellent staff hospitality. We aim to provide top-notch service, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back soon.Regards, PR Manager - Radisson Medan
Gæstebruger
Superior-værelse
Overnattede i apr. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 25. maj 2024
Staff is friendly & very helpful. Location is great. Shops & restaurant are within walking distance.
On the first day, my room aircond was not working. It was immediately attend to & the technician fixed it.
On the next day, I was offered a new upgraded room.
A good variety of Breakfast. Pool is clean.
Service is fantastic.
Oversæt
Svar fra overnatningssted: Dear Mr/Ms Reviewer, Thank you for your positive feedback. We are delighted to hear that you found our staff friendly and very helpful, enjoyed our convenient location, and appreciated the nearby shops and restaurants. We are glad that our team promptly addressed the air conditioning issue in your room and provided you with an upgraded room. It is great to know that you enjoyed the breakfast variety, found the pool clean, and experienced fantastic service during your stay. Your comments motivate us to continue delivering excellent hospitality to our guests. We look forward to welcoming you back in the future.Sincerely Regards, PR Manager - Radisson Medan