WoodSpring Suites McKinney

Too expensive! No internet even though it says they have it as am amenity but can't log in or says no ip address found and internet connection says failed. And that's just from troubleshooting. And when confront the staff about it, they always say it's being worked on the next day. So nothing ever got fixed and I'm sure it never will.

My stay with WoodSprings Suites has been really good. I have enjoyed my stay, I owe some of that to Ms. Cecilia. She has done an amazing job in helping me with my stay. I started staying in November 2023, I am here on business. Because of her professionalism, her attentiveness and prompt service, I have decided to continue my stay here for the duration of my job. Adam

I had a room reserved for October 1st. At 1:30 in the afternoon, I was 20 miles away from arriving at the hotel, I received a phone call from them, saying they could not accommodate my reservation. They offered to push back the reservation by a day or cancel it without a penalty. I was stunned by the audacity of the hotel. *I* was not trying to cancel the reservation at the last minute, *they* were. How dare they even mention any sort of penalty. After expressing my discontent at the prospect of a cancellation fee, I asked why the reservation was cancelled. I was told some of the rooms had been flooded and couldn't be occupied. Okay, I get it. I'm not sure how they determined who got a room and who got a phone call, but since it was early afternoon I had some flexibility. I asked if they could move my reservation to the WoodSpring in Plano, 12 miles down the road. The young woman I was speaking with said they couldn't. So WoodSpring Suites in McKinney canceled my reservation 90 minutes before check-in, tells me they are nice enough not to charge me a fee, and won't move my reservation to the next closest WoodSpring 12 miles away. I would have ripped into them, but I'm confident the woman who called is a weekend staffer, not an owner or manager. She had to do the dirty work the owners and managers couldn't be bothered with doing themselves. Don't stay at WoodSpring. I didn't. They don't care about you or their own employees.

PROS: soft beds / bathtub / quiet / non-smoking / pet-friendly CONS: somewhat of a long-term stay for occupants / aged rooms / no coffee / extended check-in process / front office closed over weekend / short- term pet fees were ridiculous compared to long-term tenant fee

There was a live roach on the bed and sheets were unbelievably stained. There was a dead roach in the corner and long black/brown hairs on floor in bathroom. Skip this place! The place seemed secure enough with good lighting in the parking lot but not enough pluses to overcome the negatives.

Long story short, I live about a mile away from this Woodspring, Last week, my drain pipe clogged up and turns out it was broken and needed some extensive work to repair it. It was about 9am when I realized I was going to need a room since I couldn't use water in any way at home. So I got online to find a room somewhere nearby, and based on the rates I called for a room at the Woodspring. I called the number for the hotel and pressed 1 to make a reservation. As I'd looked online for the details, check in was at 3pm, and I was hoping this location had a few empty rooms so I could show up early. Ya know, for water reasons. Benj from the call center picked up. She's energetic. If you get Benj you're lucky, she asked me a few things more than once to confirm. I mean, I told her what had happened with the water, and was needing to get a room asap and all that. The thing is, checking in early if there's not a room could get expensive. And it's not always possible, After a few minutes on hold Benj came back. There were some rooms that had been vacant for a while and were ready. That being the case there wouldn't be an early check in charge. Benj told me just to get with Cecelia and say what was going on. Easy peasy. Cecelia was amazing. She really made me feel at home when I came in, told me where everything was at, I felt like a houseguest. This place is generally for longer stays, but you can stay for a night. It's affordable, the vibe is extended stay which is kinda chill, and if you're just passing through, it's on the quiet side, and not too far from Denny's and Waffle House. Whether it's for a night, or a couple of weeks, park your butt here at the WoodSpring in McKinney. You'll get a lot of cool channels, a hot shower (jiggle the bottom of the tub faucet and that turns the shower on), and friendly people up front. There's plenty of cool stuff to do nearby, have some fun! Cecelia will make sure you feel at home when you're there.

The staff here is really nice. Cecilia the front office manager is a sweet heart and funny. She always makes sure that you're taken care of. You can tell she genuinely enjoys her job and puts in more than 100%. Anytime something needs repairs maintenance is on it ASAP. They do a great job keeping the common areas clean. The location is right off the freeway and close to everything you would need...even Buc-ees. It's pretty quiet even though it's next to the freeway. I would definitely stay here again. Out of all of the extended stay options Woodspring is the cleanest and most reasonably priced than other extended stay brands. I never felt unsafe like you would at some other places that seem to draw in the sketchy crowd. They do a great job keeping the riff raff down. I'd definitely stay here again.