Jim M
20. februar 2025
The ads on Westjet don't reflect the true aspects of this hotel at all. As others had said the hotel is run down. They tried to put us in a room that the previous guest had smoked in. It was gross. Tghey said they would clean it the next morning. We refused to stay in the room. They were quick to relocate us. The rooms not cleaned thoroughly. Then the noise. If you are looking to relax this is not the hotel you should be staying at. This is a full on Mexican Party spot. Go on their own website, they advertise the resort as a party destination. If you complain to the front as we did, they can move you to a sister hotel. After 2 days we did. Up the street a block to the Luna Palace. More oriented to older and quieter crowds. I am not blaming the Oceano for being a party hotel I just wish the vacation websites would inform people so you can make better decisions.
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