Gæstebruger
14. marts 2023
I've wanted to stay at Hotel Rose for years as I've always walked passed it on previous visits to Mayrhofen. Sadly, it didn't stand up to our expectations. The hotel itself is beautiful, very cosy & clean. The rooms are nice & our en-suite was newly re-furbed. Poor pillows. The service & dinning was beyond disappointing. I have attached pictures to show the food. Photo's tell a thousand words. We were charged for water which I found outrageous, happy to pay for drinks at the bar but didn't expect to be charged for some still water with dinner. Considering we paid for half board our dinner table was only ever half laid for breakfast and dinner meaning my husband and I had to go on the hunt for our own forks. The staff didn't engage, they said good morning but that was it. No warm welcome or questions asking about our stay. Our departure pick up was at 6.15am meaning we needed to be up at 5am to get ready to depart, I asked if there would be breakfast available or a breakfast bag with a drink which is something the hotels in Mayrhofen provide and I was told 'No, but you can pay for one'! Again, I was speechless, we were still guests of their's on our departure day but no breakfast. Sadly, we will not be returning to Hotel Rose & we do not recommend it. The Kramerwirt just a small walk away remains the best hotel in Mayrofen and we highly recommend.
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