The Address Boutique Hotel anmeldelser

Stayed for 3 nights before going on a cruise. Initially we were really impressed with the reception areas & our room, even more so on seeing the view from our room in the morning. Our first evening meal was a mixed affair, a big disappointment for my husband whose filet mignon was inedible. I enjoyed my caesar salad. Unfortunately breakfast was also disappointing, chaos really, it took at least 3 requests for coffee & asking for tea was a disaster . Poached eggs eventually came on cold dry rings of barely toasted bread. Other items in the buffet included undercooked pink sausages which we obviously didn't touch. Plenty of staff but totally uncoordinated. We didn't eat our evening meal in the hotel again but took a taxi into port louis waterfront. A taxi has to be booked from front desk. The staff were very helpful. Cost was 600 rupees /£12. There are lovely grounds around the hotel & a free ferry our along the river which isn't well advertised by the hotel, it runs in the afternoon . Nice little pool area. Our room was a good size with comfortable bed, fridge swing chair, quirky low ceiling lights, TV & free WiFi. A little tired, a few broken finishes & water damage in the bathroom. Overall it was OK for the few nights, we hadn't realised it was so far out of town & we hadn't considered hiring a car beforehand. It reminded us of portmeirion village that needed some tlc

I stayed at the Address Boutique Hotel with high hopes, but unfortunately, my experience was underwhelming and disappointing for a 4-star hotel. Our check-in set the tone for the stay, as it lacked any warmth or proper welcome. There were no welcome drinks, and had we not asked the reception agent to accompany us to our room, we likely would have struggled to find it on our own. This initial experience was a shock and far from the hospitality we expected. Dinner that evening was another letdown. The menu was limited to a small à la carte selection, leaving us confused about what to choose. When we asked about other options, we had to order outside the menu to find something appealing. Drinks, which we anticipated enjoying with our meal, took 25 minutes to arrive. After following up with two different staff members, we found out the bar had lost our order—an oversight that felt unacceptable at this level. When my burger finally arrived, it was burnt, so I had to wait for a replacement, which only added to the delay. By the time our desserts came, we’d waited about 45 minutes. This dining experience was far from the quality we anticipated, leaving us truly disappointed. Moreover, very limited food choice for breakfast. Amid the challenges, Mr. Joseph stood out. He was attentive, apologetic, and ultimately saved our experience. He helped ensure we received our drinks and the replacement meal, making us feel that at least one person cared about our satisfaction. Overall, while there were some bright moments thanks to Mr. Joseph, the stay didn’t meet the standards we expected from a 4-star hotel. A more attentive approach across all service areas could significantly improve the guest experience at the Address Boutique Hotel.

We stayed at The Address Boutique Hotel on March 8th to celebrate my wife’s birthday, and it was a fantastic experience for our little family! The hotel has a relaxing atmosphere, comfortable rooms, and excellent service. A special highlight was our dining experience at La Fourchette—the food was delicious, and the service from Rahul, Brandon, and Vikash was exceptional! They made our meal truly memorable. Thank you to the entire team for making our celebration special. We highly recommend this hotel for a relaxing and enjoyable stay in Mauritius!