Residence Inn Toledo Maumee

Generally, a very nice stay, as I expect with a Residence Inn. In a quiet area, which places it a little distance from the I-90 turnpike exit, but closer to I-475. But I knocked the hotel down a notch for the breakfast: (1) watery oatmeal (2) only small teaspoons to eat it (3) all plastic utensils, plates, and bowls -- the notorious styrofoam (4) only CoffeMate for the coffee in the obnoxious tiny plastic cups.

Very large, comfortable suite that was perfect for our family of 4's overnight stay during our road trip. This hotel is very convenient to the Turnpike and I-75, making it a great place to stop for a rest on a long drive. It is situated away from everything so it's really quiet despite being close to the highway. Beds/bedding were very nice and we all slept well. Staff was very friendly and everything ran smoothly even though they were very busy.

There were numerous issues with the room and if you are not aware certainly need to be. When we arrive and entered the room there was a foul odor (almost like fish had been cooked in the room). We tried to see if there was something left out or even in a cabinet. We could not locate anything. We did however find the dishwasher was full of dishes and not sure when they were placed there so had to run the dishwasher. We also found that the cabinets in the kitchen were dirty on the outside and the area under the sink disgusting. The carpet was stained and frayed in several locations. The chair in the living area was also heavily stained and we thought we could flip the cushion only to find the underside portion had a large accumulation of food and who knows what. You could also see that the area under the front portion of the sofa had debris under it. The light over the table had cobwebs around it. We had the bedroom near the kitchen table. My wife tried to use the outlet above the headboard and the plug was worn and not usable. We pulled the nightstand out and it does not appear to have been cleaned in a very long time. We also found a piece of clothing there (sock). The nightstand on the other side had just as much filth behind it. The dresser was moved out to find an outlet and also had filth and 2 toys there. In our bathroom the closed mirror was dirty with black marks (hard to see on the photo) and then the bathroom had mold on the shower head and all the bath soap and shampoo bottles had been removed from the wall and left sitting it the shower. The thermostat for the room looked like it had never been cleaned. In all my travels, this must be the worse Marriott property I have stayed at. It is unfortunate that the property has become what is it. We used to enjoy staying here. This is not just a housekeeping issue, but lack of management oversight.

The room was not cleaned well! Dirty face towels with hairs all over it hanging over shower curtain! Toilet not clean, dishes not cleaned had to run dishwasher when I arrived! Carpet not cleaned also. Couch broken in middle, very uncomfortable to sit on leaning towards middle! Will Never stay here again!

Not sure if it was just my room or the entire hotel, but this hotel was disgusting. We've stayed at various Residence Inns for months at a time, as a military family, but over the years I have noticed they have not been given much attention. This particular one was really bad. The room smelled of mold (carpet??), the were holes in the carpet, mold in the shower, torn shower curtain and there was only ONE pot in the kitchen to cook with! They wanted to charge me $150 pet fee (which was the highest I have ever been charged for a pet... for ONE NIGHT). My daughter and I did not feel comfortable in this room, I was coughing like crazy (mold) and we ended up getting up early and continuing earlier than planned on our road trip. I didn't even like my dog staying at this hotel, it was that bad. The desk clerk mentioned they have short staff and the rooms only get "freshened up" every other day or three... which, it shows! I will no longer stay at Residence Inns and will let our military family and friends know this, as well. BTW, we are also lifetime gold members of Marriott. When I tried to email Marriott to tell of my concerns, I received a quick email with a customer number on it saying someone will get back to me. It's been five days and nobody has tried to contact me.

Pros Breakfast is good Inside and outside kept clean Pillows and mattress are great Quiet neighborhood Cons No pots, pans, or iron in room Remote control needed batteries Two out of the four guest washing machines not in service Guests stomping in floors above

Our experience was not a good one first room key not working unless you lift up and push door hard it was an issue every time we had to get in. No ice we were told by staff they do not plug them in because they leak. No linens in room for pullout had to go to desk . No towels The room next to ours filled with smoke the fire department and police were there turns out they turned heater on for first time this year and it was dirty so smoke filled their entire room then my young daughter refused to sleep because she was sure it was not safe there... I informed front desk of issues and they gave me oh well attitude. Also a $150 dollar hold on funds that I was not informed of . But the breakfast was very good!

Being an Marriott employee I know what to expect and unfortunately they failed all expectations. I asked for a upgrade since I’m platinum elite and I didn’t get it which is fine no harm no foul. The room though…disgusting. It’s almost like they saw my rate and wanted to put me in the most broken room. If you utilize the pull out sofa PLEASE CHECK IT! Make sure it’s clean. I had to clean it myself. They offered to switch my room but when you drive for 8 hours you just expect you get a clean room. I should have at least been offered points or something for the inconvenience but the GM did not care. Unfortunate and Marriott will be made aware. PLEASE MAKE SURE THE HOUSEKEEPERS CLEAN THE ROOMS!

This is by far one of the nicest, if not THE nicest, Residence Inns I have had the pleasure of staying in. The room was immaculate, well maintained, the staff pleasant, and the atmosphere quiet. Would stay here again in a heartbeat!