Venus Star Resort

Fantastic week, can't fault any of our stay, clean comfortable bungalows with daily cleaning. Little kitchenette. The team were all lovely and helped whenever they could. We had read some recent reviews that were less than kind but we never experienced anything like what they had said. Yes the majority of other guests were not English speakers but you can't expect anything more in a non English county! Everyone made an effort to communicate when they could Looking forward to returning next year 🤞🏻 Thank you

If you want good customer service do not stay here. We stayed here several times before and had booked again for avisit in October. I made a mistake and booked the wrong week. When I made a request to change the dates there was availability showing on the bookings website I had used. The property ping ponged me back and forth with the booking company over five days until there was no availability. The property keep my €457 deposit and say they sorry but they can do nothing.

Went to Venus for a 2 week holiday unfortunately we had 3 days of storms with a lot of rain. Woke up in the morning with rainwater dripping through the ceiling went to reception and was assured it would be sorted. 2 days later we had a man on the roof who managed to make it completely worse bedroom now flooded with dirty brown water. Again went to reception to complain and ask for what they could do for us. We were given 2 options either change bungalows to another 2 rows back so in fact a downgrade or leave so we took the second option and will never return. I understand that the weather was a freak storm but if the maintenance was up to date it would not have happened. We also had to put towels down by every door as the water was pouring in and also workmen sawing grinding and just making a hell of a lot of noise. But the worse thing was the manager’s attitude she really didn’t care we will never return and I would think long and hard if you really want to be treated like this.

Booked to go here in December 2020, due to the pandemic, we were in total lockdown, but the hotel refused to refund our deposit. We were given 30 days to rebook, which we reluctantly did for the year after, but cancelled that as we were not happy with how we were treated, they still refused to refund our deposit as it was rebooked. This was totally unfair as even though the hotel was open, we were in total lockdown here and not able to travel or see family. I believe this was totally unfair and tried to get a refund from my credit card who initially refunded it for this hotel to take it our again. The hotel appeared on my credit card as a software company, sound awfully dodgy to me. I do not recommend any visit here.

Visited previously as day pass visitors and incorporated our return during this trip to Maspalomas. An excellent place to spend a day naked amongst like minded people enjoying the sunshine, climate and fun. The amenities are first class, excellent food and beverages at sensible prices. Great, well equipped playroom, pool, hot tub and sauna. We’ll definitely be back again next trip.

We have been to Venus many many times Remember and important This is a couples only swingers libertines resort.....if your prudish stay away It is also at the top end of the market.....spotless clean neat and tidy The reception staff are always friendly and attentive and helpful Wonderful Jacuzzi A great pool with a really top class restaurant The restaurant bearing in mind this is top end resort is good value and food is also top end A big recommend....The buffet,put on once a week,even though its pricey is really excellent The playroom[remember its a swingers place] has everything that's needed All in all we have been many times and will be many times A big recommend......9.5 out of 10