Rydges Sydney Airport Hotel an EVT hotel

Very good location in Kingsfordsmith Airport area, if you need to connect your flight from T1 SYD Airport. Just a few minutes walk from hotel lobby to check-in counter. Highly recommended.

An overpriced outdated hotel with a very poor customer service attitude. Check-in was terrible, the worst it could be, with only two self check-in kiosks and one staffed counter for the many people trying to check in. The self check-in kiosks were being assisted by a person which shows how completely useless they are. At first, the kiosk didn’t have my booking, so the staff person had to go to a normal counter to do something to get the kiosk to work, and that meant they then cut me back into the front of the line waiting for the kiosk, to the glares of the other frustrated customers waiting, a very unpleasant experience. Then I had to enter in details such as my email address which were already in my booking, further slowing things down and again highlighting the uselessness of the kiosks. The staff person told me that it was because I had booked through a travel agent. It’s bizarre that the Rydges systems are so outdated that they can’t import that data from travel agents. Also outdated is the food service. I had to check-out at 5am for my flight check-in but breakfast only begins at 5:30am. A hotel right next to an international airport should be matching its breakfast times to the airport’s times. Rooms are okay but nothing special. The only very good aspects of this hotel are its location right next to the international terminal and the online check-our which was fast (although I’ve yet to check the accuracy of their final billing). But for the high price of this hotel, there are other better value options a short distance from the airport terminals or airport rail line stations.

The hotel is in a good location and can be reached by foot from the international flight channel, which is the biggest advantage. It is quite convenient for guests who are in transit. The rest is just average. There is nothing worth mentioning.