Sheraton Westport Plaza Hotel St. Louis

Great accommodations and excellent service. The rooms are nicely appointed and newly remodeled. We were especially impressed with the excellent service we received from all the staff, however, Trish at the front desk stood out as exceptional! She was friendly but also very professional and accommodating. She knows how to make a tough business day and turn it into a great day! She is the right person for the hospital business. Thanks Trish!

Lovely room. Too bad we had only a few hours to enjoy. Would not recommend staying here if you need early airport transportation but looked like a great place to stay if you wanted to walk to restaurants, etc. Can't say too much because it was dark when we got there. Just enough time to get a little bit to eat and get to bed for a few hours of sleep. The bartender was quite pleasant.

We've stayed at this hotel many times. The rooms were just updated and they look great. The bed is very comfortable, the tv is large, and the shower is big with good water pressure. Housekeeping was wonderful. I wish the air conditioner was quieter. They really need to redo the elevators. They are really old and banged up. We had breakfast included with our room. There was a nice assortment of yogurts, fresh fruits, and hot food. This hotel is in a good location with highway access and is a good value.

the staff is horrible toilet didn't work called front desk maintenance never showed up went down to desk Trish the front desk clerk had no care in the world Kim the manager non existent Rose at other location made too many excuses I WILL NEVER STAY AT THE HOTEL AGAIN 5 hours without a working restroom they had the audacity to say just use the lobby restroom

Lobby is clean and friendly staff but like the entire Westport Plaza the best days are well behind this place. Lobby Bar decor is a hedge lodge of hotel looking furniture claimed from a warehouse for used hotel furniture. It is a convenient location and it may be the best option in the area. Maybe it’s emblematic of the area of St. Louis.

The worst Marriott experience! I frequent for work. If my conference and customers weren’t here, I would switch hotels. It’s years overdue for a facelift, reminds me of The Shining. I feel bad for the housekeeping staff, as there is hardly a way to keep the archaic furniture and bathrooms clean. Bring some shoes to wear in the room, or wear the slippers in the closet, you won’t want to put your feet on the floor. The tv barely works, bathroom is bad, fitted sheet doesn’t stay on the bed, you can choose between hot or cold (no in between) on temp, wind whips through the windows, outlets don’t work (when you can find one) air freshener throughout the hotel is so overwhelming it’s nauseating, there’s a gap between the floor and the door that a toddler could fit through. No worries though…for a real adventure, stay on the 12th floor with the Turkey Vultures. Sure to scare the crap out of you when you look out the sliding door! ***pics attached.

This hotel is in need of a major renovation. Outdated furniture and television. Our room had dingy bed sheets. There was a musty mildew smell as soon as you walked into the room. I was very disappointed with this Marriott property. Staff was very attentive. Ivan was excellent in the restaurant. I will not be back!

I cashed in a week's worth of Titanium Bonvoy points earlier in the spring for a week while I was waiting for my new place to move got readied. Somehow, the hotel not only took the Bonvoy points from my account, but also snagged one of my free hotel night awards as well, even tho I only stayed at the hotel for 5 nights. I called Marriott Bonvoy CS and they reply to me saying the Sheraton Westport said I redeemed a free hotel night award PLUS used a 5 night points stay. Mind you, I only stayed at the hotel for 5 nights. Call it fuzzy math or just play theft of a reward from my Bonvoy account. Either way, I wouldn't stay here if your Bonvoy account means anything to you or you have point/awards sitting in it.

This is an old property in need of major renovation —- but this site has the best staff I’ve encountered in all my business travels. They were so helpful and warm that I feel bad leaving a 3 star review. I’m not sure I’d stay here again but I’d do so if they remodeled.