Relais Villa San Martino

We were booked in for two nights at Relais Villa San Martino but ended up checking out the same day, just hours after arriving. The grounds themselves where the hotel sits are beautiful and the setting is lovely but it is let down. Shortly after checking in, we noticed a smell of damp in the room. The bed itself even felt slightly damp. We returned to reception within 30 minutes to raise our concerns, but were met with uncertainty. The receptionist, who was new and clearly left without support, told us she couldn’t do anything and had to wait for further instruction. No resolution was offered until after 5pm(we checked in at 3:30pm), when I had to go back to reception myself, only to be told they couldn’t move us that evening, even though we were only staying for two nights. By this point, the best part of our day had been wasted waiting around, and we still had no clean or comfortable place to sleep. On top of that, the check-in was impersonal and lacked any proper introduction to the hotel. We weren’t told where breakfast would be, how to access facilities, or that restaurant reservations had to be made before 4pm. There was also broken glass by the pool and old, damaged loungers, again, not what you’d expect from a property claiming 5-star status. I had even contacted the hotel before our stay to ask if they could do something small for my partner’s birthday, but I never received a reply. Ultimately, we had no choice but to check out and book another hotel ourselves. This wasn’t about wanting an upgrade — it was about wanting a room we felt safe and comfortable staying in. I travel internationally on a weekly basis for work and stay in hotels frequently and sadly, the service, condition, and response were far below expectations. Definitely not deserving of its VIP or 5-star label.

I booked 3 rooms in October 2024 for May 1st 2025. After a long day we arrived at the beautiful hotel and were shocked to get 3 rooms without a window! We asked to be moved and were told that the hotel is full and that these were the rooms we chose. needless to say that that is no mentioning of the fact that the rooms had no windows, but did mention that the rooms had French doors. We asked to speak with the manger (Giulia) who was away and was not available on phone either. We left the hotel very disappointed and tried to reach again and again by mail and phone . She did not bother to reply, only after sending a letter to the Ministry of Tourism with a copy to her she replied rudely enough to say that these were the rooms we chose! she charges us full rate for two nites and even though I tried to negotiate with her, she never replied my mails! Being asthmatic I explained that I cannot stay in a room without a window but she just kept ignoring my mails.

I struggled to write this review as there are simply not enough words to describe just how outstanding the venue and team are. From first viewing we knew we didn't want to have our dream italian wedding anywhere else. We absolutely fell in love with the place as soon as we saw the gorgeous peach building, the beautifully kept gardens and the wonderful, kind staff. I have to start this review saying that Giulia Solito is the coordinator for weddings at this venue and she could not have been more helpful, fun and supportive during our planning process from first meeting up until the wedding day. She gives you a very calm, nothing is too much trouble, everything is fine attitude and continues this throughout the process which is so reassuring when you're planning a wedding abroad. She never once made us feel like we was a pain for asking a million questions and she never pushed her opinions for our day on us, she just let us plan our dream day freely which was amazing. Everything we ever wished for, we had and we cannot thank Guilia and the staff enough for that, they was amazing. Our wedding weekend first started off with a welcome barbeque at the Trullo - originally it was planned for outside but we had a rain shower (we got married in May so you can never be 100% sure of weather of course) so it was brought inside the Trullo and I have to say I am so pleased about it as I loved the contrast of having an outdoor wedding and an inside Trullo bbq. The Trullo is absolutely stunning and everyone was saying how amazing it was in there and how wonderful the food and wine was - it just kept coming out! It was so stunning and again, Guilia ensured that all 76 of us fit in the Trullo (without us squashing) so that we could still have our perfect pre wedding dinner. On our wedding day, we had an entire outdoor wedding planned and the day went absolutely perfectly. Seeing our dream come to life was something I will cherish forever. Giulia was checking in on us both throughout the wedding morning getting ready and keeping me calm. She was also constantly checking the weather for me, and keeping me updated to ensure the success of the outdoor wedding. I was so in awe of how perfectly it all ran, the vendors and VSM really worked together behind the scenes to pull it all off. The ceremony went perfect and we was advised when to go during every step of the way. Whilst we was doing our photos, they provided canapes and prosecco for our guests which anybody I spoke to said was amazing - they was really special canapes and really beautifully presented. We had our gorgeous al fresco dinner outside in the amphitheatre with two long tables and a huge runner of white flowers along the tables and I honestly had a little tear when I saw it, it was incredible. The food at our wedding dinner, as expected from VSM, was outstanding. Everybody loved it and there was honestly something for everyone. I loved that there was waiters pouring all of the wine and it wasn't just st

From the moment we arrived to the moment we left we received brilliant service. A delightful setting , calm and tranquil . A short drive away is the delightful town of Martina Franca - vibrant and friendly. Thank you to the whole team for a marvellous stay.

On the way to Arbelobero we decided to stop here. We met Alessandro who was very SIMPATOCO and gave us all options. We ended up taking a room not in the main building which was small but clean and modern. Before continuing to tour Alberobelo in the afternoon we both had wonderful 50 minutes massage at their health center. It was a cloudy day so we didn't have a chance to use the pool . Breakfast was excellent with probably the best omlette we had in our trip. Dinner was only OK. Not more. Alessandro and later Sophi were.noth very nice and helpful. After breakfast we had the chance to your the wine caller which is amazing Recommended

It’s very lovely small hotel, locate in country side and close to Martina Franka center. We do love the decoration of the rooms. Really nice interior. Clean and quiet. Friendly and helpful staff: we asked recommendations abt the attractions in the neighborhood and received lovely list. Breakfast is excellent.