Gæstebruger
23. april 2025
My wife and I stayed here for 3 nights during Crufts 2025. The hotel is in a great location for the NEC, and the rooms are clean and tidy. Breakfast was good as you would expect from Premier Inn. Overall, however, we felt that this hotel could not cope during this busy event and we will stay elsewhere next year. The restaurant is relatively small for the size of the hotel, meaning you need to pre-book for evening meal. Whereas some hotels save a table for guests, this is not possible here, which I accept. Having booked the restaurant, we had to wait 90 minutes for the starters to arrive. The restaurant supervisor was flustered with the demand and did not have the best communication skills (putting it politely), however another manager intervened to resolve the situation and apologise. We ate elsewhere after this. May be better during quiet periods.
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