EverSpring Inn & Suites Marshall

Our check-in experience was disappointing due to the rude and unfriendly behavior of the front desk employee. There was an issue with our reservation, and instead of offering assistance or even a polite explanation or apology, he was condescending and unhelpful. He also failed to provide basic information about the hotel amenities, such as breakfast times, pool hours, or Wi-Fi access. Fortunately, the manager was helpful the next day, and after contacting *******, the issue was resolved. The rest of the staff we interacted with during our stay were friendly and accommodating. The hotel itself is older and not particularly clean. Our room had a musty odor, visible stains and drips on the wall, and the TV was covered in smudges, likely from dirty hands, which made us question the overall cleanliness. The shower was in poor condition, and there were very few accessible outlets for charging devices—only in the bathroom or on a lamp or alarm clock where plugs didn’t provide enough power. On a more positive note, the pool was warm and enjoyable, and there was a nice gathering area with games for families and friends. We also liked the on-site bar and restaurant, which had a pleasant atmosphere and friendly staff.

Our check-in experience was disappointing due to the rude and unfriendly behavior of the front desk employee. There was an issue with our reservation, and instead of offering assistance or even a polite explanation or apology, he was condescending and unhelpful. He also failed to provide basic information about the hotel amenities, such as breakfast times, pool hours, or Wi-Fi access. Fortunately, the manager was helpful the next day, and after contacting *******, the issue was resolved. The rest of the staff we interacted with during our stay were friendly and accommodating. The hotel itself is older and not particularly clean. Our room had a musty odor, visible stains and drips on the wall, and the TV was covered in smudges, likely from dirty hands, which made us question the overall cleanliness. The shower was in poor condition, and there were very few accessible outlets for charging devices—only in the bathroom or behind furniture where plugs didn’t provide enough power. On a more positive note, the pool was warm and enjoyable, and there was a nice gathering area with games for families and friends. We also liked the on-site bar and restaurant, which had a pleasant atmosphere.

We were overnight for wedding. When we got back to hotel bar was closed. It was just after 10:00. Bummed about that!

The property was gross inside and filled with loud people. A group was partying in the pool area until around 2 am

tv keep going out. room was clean but needs to be updated. microwave was about 20 years old.

Like the proximity to the SMSU campus and that it has a bar/restaurant attached & that it serves breakfast