Riad Aliya

We had a delightful stay at this peaceful Riad in Kasbah. The atmosphere was serene, and the setting truly charming. The staff were warm and welcoming—especially the receptionist, who was incredibly helpful and accommodating throughout our stay. The food was absolutely delectable, adding to the overall wonderful experience. Highly recommended for anyone seeking a relaxing and authentic stay.

The hotel cancelled our booking 5 days before arrival with no explanation. Do not book with this hotel unless you want to risk being disappointed and left scrambling around to find an alternative hotel. I will never book this hotel again

My first trip to Marrakesh. I bought it via Love Holidays, half boarded with a breakfast and dinner included in the price. I am 41 female, travelling solo over 20 years and honestly I have never been to such a horrible hotel. I have arrived on the 21st of December. I got up to Riad slightly after 9 pm. When I asked is it possible to have a late dinner. I was told that kitchen was open until 9pm and that is closed now. I have not been offered even a bottle of water to drink. I was only told that the breakfast is serve every day between 9 and 11. And got keys to a room. Room 5 i stayed over 5 days was cold and dark. Very noisy. My door was unable to lock properly. While was a locker on it, you were still able to open it up. I asked a member of the staff is he is taking responsibilities in case if anything is missing???So promised me to fix it. Luckily, they did it next day. On my second day, after arrival to the hotel around 5/6 pm when I asked for a dinner I was told that I can order now. I did order it and waited 45 minutes at the table to find out the kitchen is still close and it will be served the earliest at 7 pm. Extra charge for a meat! On the 23rd I was asked to fix my bill (all out of the blue) for extras such as wine and shisha. On the receipt was no shisha (cash only for shisha, no receipt) and was told to pay 150 dirham for a each shisha plus a dinner costs!!!!The dinner costs had appeared on my bill while being half boarded and the dinner was included in the price! I did not even heard apologies for a mistake. 24th of December. The staff in the kitchen was not feeling well. Only some quests were lucky to order a meal, when I came downstairs for a dinner. Was told that that I should have ordered earlier due to to staff sickness but nobody told me to do so!!!! Was offered packet of crisps instead. That was my Christmas Day. I celebrate it on the 24th of December. On my last day before leaving Morocco I was first kindly offered a different room to stay in by Mohamed, due to a late flight . My cab was scheduled at 6 pm When I arrived to Riad around 3:20 pm I was told by Abdul to leave a room as soon as possible as there are quests waiting for the room already. I spent 2 and half an hour outside the room and no-one has arrived. As much as I am aware of the policy of check out, it is unacceptable to be told to stay in the room by one member of the staff and be kicked out by the other staff straight after entering Riad. Safety- room I was moved to again, was unsafe and you could have easily open it up while the locker was on it. Locked. Just by pulling gently. Also. I day I have accidently entered the room 4, next to mine by mistake as rooms don't have numbers on the door and look very much identical. When I informed a member of the staff he said that he did not realized and that was it! This is a first review I have been writing as I was I was following up 'good reviews' on a website and all in all I can only say that I have been v