Tigmiza Boutique Hotel & Spa

Perfect in every way! The staff, the accommodation, the food, the cleanliness was all spot on. The resort is about a 20 minute drive away from the city center but the free shuttle makes it easy to get to. The tranquility of this resort makes it extra special . If you’re looking for somewhere to completely unwind then this is it. The staff couldn’t do enough for us and nothing was too much trouble. The spa is wonderful, ee had a hot stone massage and deep tissue massage which left us both feeling amazing! We would highly recommend Tigmiza resort & spa and we will return.

Beautiful grounds but our room was a little tired, needed a refurb .Staff at reception not particularly friendly. A bit far from the centre. Hotel taxi only goes to the centre in the morning with collection early evening.We both had excellent massages from Sihrame and Bahma

I was completely captivated by this intimate boutique hotel. The staff's kindness and professionalism made my stay exceptional. The hotel's charm and ambiance created a welcoming atmosphere, making me feel right at home. I'm already planning my next visit!!

Hotel itself was nice, we had a villa, separate from the hotel, and the villa was big. Downstairs was a nice spacious lounge, plus loo and separate shower rooms. Upstairs was a spacious bedroom and bathroom. Bedroom opened up onto with a nice verandah. Outside was a private garden and pool, with orange and pomegranate trees. The grounds and hotel were nice, and not overly busy, and the staff were friendly. However, food in the restaurants was bland - which was dissappointing for Moroccan food! Pool bar restaurants served better food. They also closed one of the restaurants as the hotel wasn't full, which meant there weren't enough spaces for the residents! At 7:30 I was told I could possibly get a table at 9! Bit of an issue when you're hotel is miles from the city. After complaining, a table was found in 5 minutes! Housekeeping was woeful and just didn't replace anything we'd used! Kept asking reception either by phone or face to face, who said they'd send housekeeping, and then most of the time didn't show. Or, they did bring some items but not the rest. This really spoiled it, as this was supposed to be 5* and had been recommended to me by a friend who had stayed there a while back.

The hotel promises lots visually and with respect to food and services. The highlight with respect to service was Aissam who provided great and consistent service wherever and whenever we encountered him; the hotel should be using him to train others. The room was spacious and pretty. Unfortunately on day 5 we woke up to an ants and cockroach in the bathroom and bedroom. It was handled swiftly with someone attending to clean and then fill a hole between the skirting and wall which did resolve the issue. We did attempt to use hotel transportation on 3 occasions and was promised it was booked. Alas this only manifest correctly on one trip. Local taxi drivers did provide assistance but the way of managing this was to say it was booked and the person who booked it was not on site. We did receive a free one way trip as compensation. The food and drink offerings were average. Of all the meal choices the pool bar and breakfast did, in my opinion, deliver what it promised. During dinner one evening I discovered a partly grated 1” piece of ginger root in a pastilla. The staff apologised and provided dessert ( free) even though we had indicated we did not want dessert. Overall I would say the staff wanted to do the right thing but were not empowered to respond to situations as they occurred and were often left, so we were advised, without management support.

Absolutely spot on hotel . The grounds are so beautiful, staff friendly , rooms Beautiful. Loved the cocktails at the pool bar and the yoga studio is stunning . The hotel is about 20 mins outside of main area of Marrakech but that suited us as it’s mad there . Loved the lagoon pool . Omelettes are banging at breakfast . The hotel even has a private cinema ! 5 star stay in a Small Hotel felt special . Thank you tigmiza !