Riad Pourpre Medina

The Riad Pourpre is hidden away in a small walkway. We booked via Secret Escapes and were really happy. We were welcomed with the traditional Mint tea. The staff is extremely helpful and friendly. They showed us the sites to visit as it was our first time in Marrakesh. Breakfast was goood and well enough. The room was nice and clean. The bathroom had a lovely shower. On the top was a place to sit and see the Marrakesh sunset. I specially loved the bathroom door, so oriental. We were very happy to stay there. Everythign we visited was in walking distance. Thank you for being so welcoming and helpful.

0/10- appalling We arrived at 10pm although check in was 2pm as we had a late flight and our room was not ready. We had to sit and wait. The room was damp and dirty, we had dead woodlice in our beds and woke up covered in bites. I understand this cannot be helped but also dead cockroaches in the pool to add to the list. The so called cleaner came in our rooms and moved our things around daily but no cleaning was done, on my second to last night I left two silver rings in my room whilst attending a day market for 4 hours and on my return they were not there. Most staff were rude and ignorant, one morning for breakfast we got directed to sit on a cramped two person table even though we were guests of 3 people. The manager also was not helpful, in fact extremely rude resulting in her putting the phone down on me. Main issue: my rings have not been returned! The only redeeming quality of the hotel Smail. O- he was very helpful on our stay, the hotel is a poor reflection on this one man’s service.

Très mauvais riad, le descriptif ne correspond absolument pas, pas de piscine, pas de restaurant, télévision ne fonctionne pas, et personne ne fait rien surtout la responsable qui n'est même pas sur place. Tenu par deux jeunes. Décevant à fuir

FUYEZ!!! HORRIBLE CHAMBRE SOIT DISANT DE LUXE MURS HUMIDE QUI FAIS TOMBÉ LA PEINTURE BAIGNOIRE POURRI AVEC MOISISSURES SUR LE MUR MÉNAGE MAL FAIS TRACES DES ANCIENS VACANCIERS TV EN PANNE SE SITUE À 30 MN DE JAMAA EL FNA ALORS QUE SOIT DISANT ANNONCER 15 MN MOBYLETTE ET VÉLO DANS L ENTRÉE DU RIAD N A PAS VOULU REMBOURSER OBLIGER DE QUITTER LE RIAD TELLEMENT LA CHAMBRE ÉTAIS SALE

Merci à toute l’équipe du Riad pour l’accueil et leurs gentillesses! Merci à Youssef pour nous avoir bien reçu et avoir guider. Il nous accompagne du début jusqu’à la fin. Nous avons également manger le meilleur couscous du séjour. Très familiale

Tout est parfait 👍le personnel est très agréable et sympathique. 🙏🙏🙏🙏 Très satisfait du service merci beaucoup à vous.nous avons bien mangé. Très bien conseillé pour les activités (mavel)😉😉. Merci à notre veilleur de nuit. Merci au Maroc 🇲🇦