Riad Bindoo & Spa

Beautiful hotel with a wonderful location. The rooms are stunning and clean with traditional African design. And of course the staff is friendly and always around if you need anything or have any questions. I would definitely stay here again.

What a fabulous stay! The moment we stepped into Riad Bindoo we were greeted by the.charming owner Jean. Yassin welcomed us with mint tea and talked us through the map of all the local landmarks. Our room was lovely, sumptuous and clean. Service from Ayman and Mohamed was 1st class and breakfast was delicious. They really went the extra mile and this intimate Riad really cares for their guests. Nothing was too much trouble. They even laid out breakfast early for us when we were leaving. Thank you all for a wonderful stay. Klaus & Sarah

On February 28th, my father, brother, and I visited the spa for a Hammam bath and massage. Unfortunately, the experience was far from relaxing. First, during my Hammam bath, the staff member assisting me was kind but did not speak the same language as me. While escorting my father to his room, she unexpectedly opened the door to my Hammam room—fully exposing me to my father. This was an unacceptable breach of privacy, and she should have been more discreet. Second, the massage was entirely unprofessional. The masseuse was on her phone throughout the session, claiming she was managing the music. However, she repeatedly used her phone with one hand while massaging me with the other for about 10 minutes. She even placed her phone on my massage bed, where it vibrated constantly with incoming messages. Given that this is a professional spa with a receptionist, there was absolutely no reason for her to be handling the music herself. I requested a refund, and while the receptionist was polite and apologetic, the situation worsened when a man came in to "investigate" my complaint. Instead of acknowledging my experience, he insisted on checking the cameras because he had never received complaints about these employees before—essentially questioning my honesty. This was both frustrating and insulting. The owner eventually arrived, apologized sincerely, and offered both a refund and complimentary massages to make up for the experience. However, as of today, March 7th, I have yet to receive the refund that was promised. Overall, this was an extremely disappointing and unprofessional experience. Privacy and professionalism should be non-negotiable in a spa setting, and Riad Bindoo & Spa failed on both fronts. I cannot recommend this place based on my experience.

Upon entry I wanted to love this Riad as I had high expectations but a lot of these unfortunately weren’t met. Pros: Clean bedroom, comfy bed, dark room which we liked. Great location, everywhere walking distance. Comfortable rooftop if a little dusty. Welcome tea and cookies on arrival. Luggage storage useful. Majority of staff helpful and friendly. Ok brace yourself for the cons: 1. Wifi basically non existent. Make sure your phone has data. 2. Good breakfast selection however slightly confusing how it works. You are told served between 8-10am but we had to find a member of staff each day to tell them when we wanted the breakfast, it would be more ideal if this could be arranged beforehand because when you have an activity booked and breakfast is taking 45 minutes to come it is a bit of a rush. 3. We asked staff to order us a taxi. Said taxi was his friend who overcharged us massively, but it was our first day so we didn’t realise the prices at the time. 4. It was my birthday and my partner bought me a huge cake (from outside the Riad), it cost around 1500dh. We had two slices ourself and decided to offer some cake to the housekeeping staff. When we came back that evening the entire cake had been ate. I don’t think there was malice in this and it was a misunderstanding but I was highly upset as it felt really inconsiderate, especially when there were no apologies for eating it all, and not one thank you either. We essentially paid £120 for two slices. And to add insult to injury they left their dirty plates on the table outside our room! 5. The swimming pool was being retiled during our stay, although we wouldn’t of swam in it, the beauty of the Riad was a major factor in booking this and it would’ve been good to know this beforehand.

This Riad was so beautiful, clean and well-managed. It made our trip to Marrakesh the best ever. The staff is very friendly, providing us with excellent traditional Moroccan breakfast and dinner. Oussama is especially helpful who provided us with outstanding customer service, conversation and tips for travel. I will 100% be coming back!

I stayed at the Riad in 2019 and was eager to return, but my recent visit was surprisingly disappointing. The guest service has declined significantly, and the lack of effective management is evident in every aspect of the experience. Our room had visibly worn-out appliances, and the communal areas were neither clean nor well-maintained, with aged and broken furniture that detracts from the ambiance. To add to the discomfort, there was an unpleasant odor throughout the property, along with noticeable pet hair, which certainly didn’t contribute to a welcoming environment. Breakfast was basic and repetitive, offering minimal choice for guests looking to start their day with something memorable. We tried the spa, which was decent, but there was a noticeable lack of guidance, leaving us uncertain about the facilities and services. Additionally, the staff seemed unengaged and distant, and we never saw a manager overseeing the spa or the Riad, adding to the sense of neglect. Overall, the charm I remembered last time has been overshadowed by a decline in service quality and attentiveness, making it hard to recommend this property based on our recent experience.