Palais Namaskar

Un grand merci à M.Amine pour sa prise en charge aussi le Bagagiste M.Tarik. Avec la chaleur qui s’impose il faut penser à l’uniforme du staff ( chemise manche langue et cravate c’est très dur )

This hotel is simply wow! The rooms are amazing, the atmosphere is incredibly relaxing, the staff is very kind and helpful, and the quality of food and service at the restaurant is very good. In other words, everything was simply perfect! I highly recommend this hotel if you are planning a trip in Marrakech. If I really have to nitpick, I’d say that having only one restaurant might make the food options feel a bit monotonous after a while. But you’d have to stay a long time for that to happen, since the menu is big enough to cover many days — especially considering there are two menus: one with traditional Moroccan dishes and another with international cuisine.

DO NOT BOOK HERE. We booked a room directly with the hotel in order to attend a wedding. Following a dispute between the hotel and the groom, the wedding was cancelled. We then received an email from the hotel stating that our room payments had been applied to settle the groom’s outstanding debt under his contract with them. As a result, we now have flights to Marrakech in two days but no accommodation. This is an unacceptable way to treat guests. A customer who books directly with a hotel should never be held financially responsible for a third party’s contractual obligations. We did not pay the groom, nor did he book on our behalf—we made our reservation with the hotel directly. While we understand that cancellations made by us might result in forfeited funds, diverting our payment to cover someone else’s debt is completely inappropriate.

Palais Namaskar is visually stunning, with classic Moroccan architecture and beautiful gardens. We booked a villa with a private pool, which was spacious and had great potential, but the property is clearly showing its age and urgently needs renovation. Doors didn’t open or close properly, the bathroom flooded easily, and there was visible mould in the pool. The TV was outdated at least 12 years old and not a smart TV, which is surprising for a so called 5-star hotel. The air conditioning in my room didn’t work, despite outside temperatures reaching 40°C, and even after reporting it, nothing was done to fix it. To make matters worse, the hotel only provides one 33cl bottle of water per guest in the room highly insufficient and not what you would expect from a luxury property. Service was another major disappointment. Orders were incomplete, cutlery and table settings arrived after the food, and while the Moroccan cuisine had a few highlights, most dishes were just average and lacked authenticity. The buffet was plain and nowhere near 5 star quality. Service was inconsistent some staff were polite and professional, but others were rude and acted as if guests were a nuisance. It often took two or three requests to get served, and sometimes you had to get up and fetch things yourself. The spa experience was particularly poor. Removing a simple shellac took three staff members two hours, and after 1.5 hours of drying, the nail polish was ruined anyway. I had a wedding to attend the next day but was refused nail polish for touch ups and only offered a rushed visit at 11:30 am, just before the event. The manicure was badly done, with uneven nails and even bleeding from my toes. When I asked for a refund, management refused and instead offered repeated touch-ups. In summary, while the hotel looks impressive and the villas are spacious, Palais Namaskar is far from a true 5 star experience. The lack of basic amenities, poor service, and outdated facilities make it feel more like a 2.5 star property. There is a lot of work to be done before it can be considered luxury accommodation.

This is a super lovely hotel with superb staff. Staying at this hotel made a big difference in my stay in Marrakech. I did find it very luxurious but, at the same time, easy to navigate. From having gym facilities to the option to exchange money at a great rate and the lovely food at the restaurant with international and Moroccan menus.

Beautifully kept grounds with expansive waters, well kept gardens. Check in was in a separate building, Nice interior. In room 108, deluxe room with water front and own jacuzzi. Jacuzzi is really a little circular tube with cold water rather than hot. Antechamber with coffee machine, office and fridges. Nice size room with sofa in front of bed then a passage way, half way in to the commode and all the way to large bathroom with big shower area, nice bath tube and airy bathroom. The passage itself is narrow and and issue when doors of clothes cabinet open. Terrace- nice bit morning sun, large bamboo tree with lots of sparrows nesting there during that evening- they fly back and make a racket in the evening around sun down. Breakfast good- in doors or outdoors. 4 courses practicallly with fruits plate followed but bread basket and pastries, cheese should have come with this rather than at the end. Next omelette and egg Benedict and finally French toast. Quality overall good. Ripe fruits, good eggs, nice French toast. Cappuccino was good. fresh orange juice. Service was slow and long pause after bread basket/ pastries and cooked food arriving. Issue with sparrows as they pick off food when left unattended including fresh food arriving from kitchen on a silver tray and waiters move away to serve them part by part. Dinner was good- see different review for restaurant. Spa- disappointing that you can only use the hammam if you have Hammam treatment and even if you have a massage not for hotel guest. That should really change. Pool area, is next to breakfast/ lunch dining area with lounge beds. Lots of people with day passes who use it too so rather bustling. Nice and sun all day but the music could be less with base, and softer and a few more choice/variety than the three CD’s that they have. It really ruined the ambience when trying to relax at the pool. Gym- good, functional, could do with more light in the day. House keeping removed coffee and tea cups/ glasses to clean and forget to return and require a call to house keeping. And forget to top up coffee capsules, tea bags And bottles of water for the coffee machine. daily bottles of water albeit present on check in day and required some prompting. Negative: far from town centre and other food. Food Options limited No shuttle service 200 maD for taxi before 7pm and 300 mad after 7pm Limited music selection. Positives: Quiet,Calming - truly a wonderful place to destress. Breakfast is good/Ala carte rather than buffet. Complimentary drinks by the pool/ lounge area. Functional Gym