Riad Turquoise

Horrifying. I booked 2 rooms. Each had beds to sleep 4. The guy who checked us in was yelling at us as we showed up with 4 people in one room and 3 in another. My original booking said 2 for one room and he would not budge. He seemed to be stuck on the head count. He charged us for 2 more people after much negotiating (I was called a bad woman at one point) even though the small print said 4 per room. At one point he locked us in the Riad and kept us hostage and would not let us leave until we paid for the other 2 people. He kept saying "not my problem, not my problem". As a group of women we felt very unsafe. At breakfast, we were given white bread and jam. That's it. When we asked if there was anything else for breakfast, the lady lost her temper and started yelling at us. We are not sure what the issue was here. We were nothing less than polite Canadians. Since this stop we continued our journey to other riads in Morocco and the hospitality was nothing less than amazing.

If I could give this property a less than zero rating and the staff and service a less than zero rating, that is exactly what I would give it. I travel extensively and this was one if not the worst experience I’ve ever had at a hotel. The male manager at one point actually locked the door from the inside to prevent us from leaving. I stayed on my own with no issues other than the property is ill maintained and not at all like the pictures which are a misrepresentation of the actual disarray of the property. The tub that is featured in pictures had green algae? Fungus? Growing inside. Absolutely disgusting. The seat next to it had bird poop dried on it so clearly not useable. When my female friends arrived the male manager became hostile, angry and threatening us with calling the police for having too many people in the room. However, the website clearly states that you can have up to four people in the room.. we left two days before our booking was to expire and one of our friends actually left Morocco early just due to the stress this entire situation caused us! We were ready to lose money as opposed to stay any days longer. WARNING - DO NOT STAY AT THIS PROPERTY- one of the WORST places I’ve ever stayed at! I will also add that the female stuff that’s responsible for setting out breakfast started to yell at my friends because they asked if they could have fruit with the breakfast meal absolutely unnecessary. Staff there are clearly agitated not really sure why

Riad Turquoise – uninspired, unsafe guesthouse that could be so much better. We have spent some time composing our views on this accommodation. We have decided to group them in sections. Good. The location, whilst initially surprising because it’s down a narrow alley and not very disability friendly is within walking distance of much of the south and centre of Marrakesh – the bits people want to experience. There are several good restaurants nearby. Room cleanliness and care – outstanding. The cleaning lady was exceptional. The room itself was en suite but open plan so if one person goes to the loo the other might want to step outside for 5 minutes. The air conditioning in the room was superb. Hot and cold water were always available. There is lots of cupboard and drawer space – although one cupboard needed a hinge repairing. The room is traditionally Moroccan in its décor, and space was reasonable, although we thought calling it a suite was pushing the definition a bit. Complimentary internet was mostly good but struggled when there were a couple of sets of guests. Dangerous. There are no signs or information in the room about actions in case of fire or other disaster and no fire extinguishers in the guest room. After extensive searching one extinguisher was found behind a door in the kitchen. One sign for an emergency exit was found over a door not available to guests but there were no others. Three large gas bottles are stored in the premises without any warning signs. We found a metal teapot boiling, unattended, on the gas stove more than once. Some electrical sockets are loose in the walls. There was an electrical socket right next to the handbasin in the bathroom area of our room. There was no way of contacting anyone if the workers weren’t there. Disappointing. The riad has to be measured against its promises in its advertising; we didn’t consider it luxurious or 4 star. The TV in the room was festooned with loose untidy wires but didn’t actually produce a watchable picture. The only power socket available in the room for guest use was on the extension lead for the TV and its tuner. The riad was tired, rather battered and dirty - this may have been because there were two building sites close by which also created quite a lot of noise. The loungers on the roof should have been lovely to sit and catch some sun on but were not nice when stained and dusty. Breakfast is provided, served in various parts of the riad (there is no dedicated restaurant) but is exactly the same every day – except the days when they forgot. We had omelette 3 days out of seven, yoghurt twice, no bread appeared on one occasion and while it’s lovely to try local pancakes and waffles there really should be a choice. Madeira cake is an odd thing to have for breakfast anyway and surely there is other cheese available than foil covered rectangles of processed cheese? There were three people working – the cook, the cleaner and a man who never explained what his r

This is a wonderful place. Our host was the most friendly and kind person you could imagine. The rooms were so spacious and clean and the breakfast was delicious. We highly recommend this place.

We stayed in this Riad for three nights. The location is excellent for exploring the city, the room we stayed in was beautiful, the cleanliness was good, and the breakfast was excellent. But what really stands out is the kindness of the owner and the staff. For example, we had to wake up well before breakfast time on two days due to excursions, and they explained how to make coffee and serve ourselves food. Never intrusive. I absolutely recommend staying here.

The staff was overall accomodating and the location was close to the Jemaa- el-Fnaa market. This made it easy to access the town. However, the shower in our room was weak and it took some time to get water warm. Open bathroom withouth door facing main door. The water in jacuzzi was cold and there is not golf or any activities offered as mentioned on the hotel website. You can not call yourself equivalent of 4star hotel. Top roof - not light , poor stairs, and dirty sunbeds. Breakfast - poor quality with pancakes , orange juice and coffee only. TV- unusable with spotty Internet. We paid for 5nights stay 700 euro pluse 37 euro city tax . Overcharged for poor quality!