Jaal Riad Resort

Très bel hôtel, avec une grande piscine. Proche aéroport mais le passage des avions qui survole l'hôtel n'a pas été un souci. Belle chambre avec lit confortable Petit déjeuner buffet varié Personnel accueillant et agréable Emplacement à 10 mn en taxi de la place Jemaa Elf Na

服務不錯，對人友好，位置離機場，火車站，老城都不算太選，適合高務，度假。

I’ve just returned from a week at this hotel over New Year’s Eve. I was disappointed upon arrival to find that the New Year’s Eve Gala dinner was an additional £200 per person. Given that we had booked an all-inclusive package, this felt quite disappointing and excessive, so we decided not to book it. When we checked in, we were assigned a garden view room as per our booking, but it seemed more like a road view with a small glimpse of the garden. The room appeared to have been set up for one person—there was only one mug, one spoon, and one set of slippers. Our name wasn’t displayed on the TV screen, making it feel as though the room was prepared for someone else and we were given it last-minute. After spending a night in the room, I could understand why that might have been the case. The noise from the road was extremely loud throughout the night, even with the door shut. We were also very hot in the room and found out that the air conditioning wasn’t working for the season. Since we couldn’t open the door because of the noise, we ended up having to sleep on top of the duvet in uncomfortable heat. Additionally, the toilet light wouldn’t turn off, so we had to keep the door closed to prevent it from shining into the main room. The next morning, we requested a room change due to the unbearable road noise and several issues with the room. Initially, the receptionist was reluctant to offer us a different room, stating that it was what we had booked and paid for. However, I insisted on a garden view room on the quieter side of the hotel, overlooking the back of another hotel. After some discussion, we were offered an alternative room, which we went to inspect and found to be more suitable. This room was much quieter and more bearable, though one of the single beds I had was uncomfortable and seemed to slope to one side. I ended up sleeping on the sofa bed for several nights instead. Despite these issues, we did enjoy our stay, likely because it was adults-only and the absence of children created a more peaceful, relaxing atmosphere. The outdoor pool was extremely cold, so we didn’t use it, and when we visited the spa area, we discovered that there was an additional charge to use the indoor pool, which was disappointing as this hadn’t been advertised. Some of the highlights of this hotel were its stunning grounds and beautiful decor, although certain communal areas, like the toilets, could have used a little more attention. We dined at the hotel each evening as part of our all-inclusive package, making use of the two à la carte restaurants. However, we were only allowed to book one reservation per restaurant, so we had to rely on the buffet on the other nights. While we were able to find something to eat each evening, the food was often lukewarm rather than hot. The service and quality at the à la carte restaurants were noticeably better. That said, the pastry chef deserves special praise because the desserts were absolutely delicious, and

The perfect break for ‘over18’s’. Lovely bedrooms and well appointed public rooms. Relaxed, quiet poolside. All inclusive features generous, quality meals. Very friendly and helpful staff. 15 mins (50Dhs) taxi to central square and souk. Highly recommend the Jaal Road Resort

Pros: The hotel’s decor is absolutely stunning, creating an inviting and luxurious atmosphere that initially sets high expectations. The design and ambiance are impressive, with attention to detail that adds a lot of charm to the place. Housekeeping was also a bright spot—staff were thorough and attentive, ensuring our room was always well-kept and clean. Additionally, the fixed-rate taxis at 50 DHM right outside the hotel were a convenient feature. Cons: Unfortunately, despite being advertised as a 5-star resort, this hotel is far from deserving of such a rating. Based on our experience, it would be generous to give it a 2-star rating at best. Having worked in retail and hospitality for over 20 years and traveled widely both at home and abroad, I can honestly say this was the worst stay I’ve ever had. Service quality was severely lacking, and the clear bias toward French-speaking guests was troubling. Not for light sleepers as there is no sound proofing and the doors don’t block much sound. I didn’t mind the planes taking off but other guests was more of a disturbance. Customer Service Interactions with staff were consistently disappointing. On multiple occasions, we overheard them discussing us in French and Arabic, which felt uncomfortable and highly unprofessional. During check-out, while we were held to the standard 12 PM deadline, we saw a guest next to us allowed a 1 PM check-out without hesitation. When we tried to call reception for assistance, we found the phone line had been muted, and our calls went unanswered for nearly an hour. If the hotel wishes to address these concerns, I’m open to them reaching out directly. Communal Facilities Basic upkeep seemed neglected. Communal bathrooms frequently had blocked toilets, broken locks, and were missing essentials like hand soap. Although comfortable, the loungers by the pool were often broken, giving the impression that the hotel doesn’t prioritize maintenance. Spa The spa was a letdown. Despite using Google Translate to communicate, our appointment was booked for the wrong day, leading us to cancel out of frustration. Additionally, access to the indoor pool came at an extra cost of £25 per hour, which seemed unreasonable for a supposed 5-star hotel. Dining Experience We didn’t dine in the resort’s Italian or Moroccan restaurants, which were supposedly fully booked most nights, though they appeared empty each evening. Guests we spoke with also had little positive to say about their meals. Additionally, the in-room menu was misleading; it offered only a limited selection of dishes included in our stay, with many items carrying extra charges. The main restaurant was a consistent letdown, with food that was repetitive, largely unlabeled, and served cold despite the presence of heating lamps that went unused. Breakfast was especially disappointing—though a sign advertised shakshuka, it was never available, and the omelette chef was openly rude and disengaged. Basic items like spoons were

We visited this hotel recently with some friends for a three night stay on the whole the hotel was very good if I’m honest I would put it at a three stroke four rating the reasons for this are not because of the hotel if I was scoring the hotel I would put it at a four.The hotel is well kept the decor was very tastful and in keeping with the area however the issues we found were the speech with hotel employees was a million miles apart hardly anybody spoke English let alone good English I also heard people were put out by bad attitudes of certain hotel workers although I didn’t experience that myself.The other things we found awkward was the all inclusive wasn’t ALL inclusive there is a separate menu for all inclusive so if you want a nice properly made cocktail you have to pay now I kind of get this as you hear about this a lot but for gods sake state it when purchasing your accommodation and add a premium price to it or it’s going to come back and bite you.The other things we didn’t like we’re only two tea bags in room (earl grey) no milk and two sugar lumps we are English we like our tea the other thing is plastic cups around the bar area where they also do food now I might be getting picci but there was a group of Canadians on the next table obviously not inclusive and obviously tipping far to much but they were getting glasses not plastic cups. They also put out food for anybody to eat late afternoon but literally as soon as they walk away the birds are on it. I have put some pictures on I have included both menus so you can see the difference in drinks.I hope this helps on your decision on picking a hotel I’m not saying it’s a bad hotel I’m just pointing out some bad points that could be changed to make it a great hotel.