Pickalbatros Hôtel Du Golf - Adults Friendly

Enjoyed the stay, big sprawling resort. If you don't use the hotel free transport, costs can quickly add up when going out.

Top accueil qualité et service. Golf super bien entretenu.

Lovely hotel, however we were not warned at any point from booking (last November) until visiting last week, that there would be building work going on, digging for a new pool I think. Two different genres of music were played each day by the pools, both really quite loudly to try and drown out the digger, dump truck and Jack hammers … unsuccessfully however. Buffet restaurant was great for all three sittings breakfast, lunch & dinner. However, very disappointing experience with the other two restaurants Pasta Cosi & the Mediterranean. We made reservations for both restaurants, one for Wednesday evening & one for the following evening. Turned up for the Wednesday booking, to be told no reservation had been made for us by reception, therefore we were turned away. The woman in the restaurant called the other restaurant and confirmed we had no booking there either for the following evening but that they had a table available that night if we wanted to go there. We did and were told we had a 10 minute wait, 45 minutes later we were finally seated to only be approached by a French gentleman guest and his wife, who was extremely rude, stating we had stolen his table! We were asked to wait in the dry bar and no staff were available to offer water or soft drinks! French people in the hotel seemed to be prioritised and quite often we were totally ignored at the bars on site. Buffet restaurant staff however could not be faulted, particularly Khalid who always had a wonderful smile and engaged in conversation and was very welcoming. Our request for top floor rooms, made at the time of booking, were completely ignored and we were told the hotel was full and therefore no alternative available. We were early on the day of arrival and check in was slow, but was twice as bad when we returned to get our room keys, a few hours later. Main outdoor pool was extremely cold, acceptable for the time of year admittedly, but the much smaller heated children’s pool, was so warm it was unpleasant! The indoor pool however was perfect as was the sauna. Plenty of room for improvement and better communication would be massively beneficial.