Riad Jemaa El FNA & Spa

Booked this hotel cause we liked it's location and the photos of the rooms were nice. As we arrived we're given a shoe-box size room on the lower floor with a glass door and no more than 12m2 and not in a very good shape (the toilet was hardly fixed to the ground...). One couldn't sleep there cause of the noise from outside for sure and we asked about the room on the photos. They said that it was only one room like that and was occupied and they suggest another room. The second room was on the first floor and was also minimal size and again far from the version they advertise on the site. We then talked to the manager telling we were gonna change hotels (which we did) and he told us he was sorry, understand the situation and that we we're getting a half refund. Till today we are still waiting for the money and are unable to talk to them since he gave us a number but simply doesn't reply to the messages we've sent... We felt scammed twice (first for the photos of the room and now for the refund) and can't stop thinking for how little people (and by their actions companies) sell their integrity, we're talking about 200€...

I booked dinner today for 7pm, when I arrived there they said the reservation was for 8:30pm, which I refused because we had 3 children with us. They then said they could serve us at 7:30pm, which we agreed to. The place was underwhelming (not as advertised) and hard to reach. We ordered food, which took almost an hour to arrive and it came lukewarm and poor quality (greasy, lamb covered in fat, mushy veggies, etc). The waiter disappeared, NONE of us ate it and when we complained the reception person blamed us! No apologies, no discount, no solution and he had a very threatening and aggressive attitude shouting at us in front of the children who were very scared. It’s the biggest scam in Marrakesh - avoid at all costs!

This is one of the best places I found in Marrakech. I like to do research prior to booking , and I chose this place after making a phone call. They were very friendly and professional. My stay has been just as good thanks to Ossama and his team. The room was very clean, and I was provided with all of the amenities I needed.