Riad Jemaa El FNA & Spa

Booked this hotel cause we liked it's location and the photos of the rooms were nice. As we arrived we're given a shoe-box size room on the lower floor with a glass door and no more than 12m2 and not in a very good shape (the toilet was hardly fixed to the ground...). One couldn't sleep there cause of the noise from outside for sure and we asked about the room on the photos. They said that it was only one room like that and was occupied and they suggest another room. The second room was on the first floor and was also minimal size and again far from the version they advertise on the site. We then talked to the manager telling we were gonna change hotels (which we did) and he told us he was sorry, understand the situation and that we we're getting a half refund. Till today we are still waiting for the money and are unable to talk to them since he gave us a number but simply doesn't reply to the messages we've sent... We felt scammed twice (first for the photos of the room and now for the refund) and can't stop thinking for how little people (and by their actions companies) sell their integrity, we're talking about 200€...

This budget friendly Riad filled all our expectations. It is perfectly situated minutes from Jemaa El Fna and lots of wonderful restaurants. The breakfasts were superb and served on the picturesque rooftop terrace. We had dinner there one night and again that was delicious. But what makes this Riad so lovely are the staff who really couldn’t have done any more for us.

This riad is beautiful and traditional with excellent staff, they helped us with everything and greeted us to and from all our taxis so we never felt lost or unsafe. The room was perfectly fine for us and they had decorated the bed with petals for us! Lovely roof terrace but not enough sun beds sadly.